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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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punjboy
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Joined: Mar 23, 2010
Posts: 1

PostPosted: Tue Mar 23, 2010 6:46 pm    Post subject: Got a message of usage from Vonage ? Reply with quote Back to top

Hi, I recently got a Vonage Voip, last month. I took it solely to talk to my family, and trust me i have my family all spread around and i love talking to them everyday.
I received an email from Vonage today, telling me that my use is not consistent and i should talk to them at once, about switching to the business plan. I am not sure, why am i getting this ? I thought Vonage was unlimited. I am not dialing random number or anything, if i take a look at my bill, i have just few definite numbers which i call.
I would really appreciate if someone can help me with this problem.

Thanks

Pun

FYI - I have a $24.00 Vonage World Plan.
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Mar 24, 2010 8:16 am    Post subject: Reply with quote Back to top

Copy n paste your real usage from dash board.

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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Thu Mar 25, 2010 9:14 pm    Post subject: Re: Got a message of usage from Vonage ? Reply with quote Back to top

punjboy wrote:
...why am i getting this ? I thought Vonage was unlimited.


That's what most people think. That's what Vonage advertises. That is false advertising, however. To Vonage, unlimited means 5,000 minutes per month (about 2 hours 45 minutes per day). If you pay about $50/month for business service, unlimited has a more generous definition.

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johnnyc14
New Forum Member
New Forum Member


Joined: Jul 28, 2009
Posts: 4

PostPosted: Fri Apr 23, 2010 9:21 am    Post subject: Applies to outbound usage Reply with quote Back to top

While Vonage does advertise unlimited usage, the 5,000 minute cap refers to outbound usage. If you are using more than 5,000 minutes a month, outbound, then that is not consistent with residential usage. That is considered business usage. Vonage is not the only type of provider that does this. Ever use to much bandwidth from your internet provider???
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Scottsman
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 16, 2010
Posts: 38
Location: NC

PostPosted: Fri Apr 23, 2010 6:45 pm    Post subject: Reply with quote Back to top

Vonage legitimately does allow Unlimited usage so long as it is consistent with residential usage. the 5,000 minutes is not a cap but a reference point. If your usage exceedes 5,000 minutes you will be investigated by the internal fraud department. If however upon investigation your usage shows to be purely residential, you will not be forced to upgrade. If your use is not consistent with residential, then you will be forced to upgrade to business.
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mikewashtm
Full Forum Member
Full Forum Member


Joined: Sep 23, 2013
Posts: 64

PostPosted: Fri Oct 11, 2013 12:45 pm    Post subject: Re: Got a message of usage from Vonage ? Reply with quote Back to top

punjboy wrote:
Hi, I recently got a Vonage Voip, last month. I took it solely to talk to my family, and trust me i have my family all spread around and i love talking to them everyday.
I received an email from Vonage today, telling me that my use is not consistent and i should talk to them at once, about switching to the business plan. I am not sure, why am i getting this ? I thought Vonage was unlimited. I am not dialing random number or anything, if i take a look at my bill, i have just few definite numbers which i call.
I would really appreciate if someone can help me with this problem.

Thanks

Pun

FYI - I have a $24.00 Vonage World Plan.


Hi buddy, I was just wondering, how did this worked out for you?
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