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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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AndyPopely
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Joined: Feb 23, 2008
Posts: 10

PostPosted: Sun Mar 07, 2010 2:46 pm    Post subject: VT2442 call priority Reply with quote Back to top

I have a VT2442 phone adapter/router combo in a
dsl modem->VT2442->PC configuration.

The phone quality is fine as long as I'm not doing any internet activity on the PC.

If I go to a web site while on the phone the person I'm talking with says the call gets very choppy and it returns to normal when the web page loads. If I try to send an email while on the phone the call quality gets so bad the call often drops.

Should the VT2442 give priority to the phone ? Is there a setting I can change to give the phone call priority ?

My download/upload speed to 10mbps/768 kbps
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kmann
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Sun Mar 07, 2010 3:54 pm    Post subject: Reply with quote Back to top

What DSL modem make and model
what are your pingtest.net line quality score?
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AndyPopely
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Joined: Feb 23, 2008
Posts: 10

PostPosted: Sun Mar 07, 2010 4:32 pm    Post subject: Reply with quote Back to top

DSL-MODEM: Comtrend CT-5071T

Line Quality: A
Ping: 26ms
Jitter: 2ms
MOS: 4.39
Packet Loss: 0%

Out of interest when I repeated the pingtest while on a call the call got knocked down. When I had UltraVNC going and had a friend view my desktop I was uploading at 30kbps and no call degradation. When I went to www.t-mobile.com my friend said the call was choppy until the t-mobile site finished loading. So could it be browser activity that's causing the problem ?
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kmann
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Mon Mar 08, 2010 12:34 am    Post subject: Reply with quote Back to top

I am not familiar with the CT-5071T


CT-5071T
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Mar 08, 2010 11:14 am    Post subject: Reply with quote Back to top

AndyPopely wrote:
DSL-MODEM: Comtrend CT-5071T

Line Quality: A
Ping: 26ms
Jitter: 2ms
MOS: 4.39
Packet Loss: 0%

Out of interest when I repeated the pingtest while on a call the call got knocked down. When I had UltraVNC going and had a friend view my desktop I was uploading at 30kbps and no call degradation. When I went to www.t-mobile.com my friend said the call was choppy until the t-mobile site finished loading. So could it be browser activity that's causing the problem ?


Strange . . . as I have had no prblems with my VT2142 except when upoading via terminal services . . . then its a disaster!

_________________
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AndyPopely
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Joined: Feb 23, 2008
Posts: 10

PostPosted: Tue Mar 09, 2010 12:09 pm    Post subject: Reply with quote Back to top

I've pretty much proven that the choppy call is being caused by the maximum upload bandwidth being reached.

So does it suggest the VT2442 does not ensure there's enough upload bandwidth for the phone ?
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kmann
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 03, 2009
Posts: 86

PostPosted: Wed Mar 10, 2010 11:54 am    Post subject: Re: VT2442 call priority Reply with quote Back to top

AndyPopely wrote:
Should the VT2442 give priority to the phone ? Is there a setting I can change to give the phone call priority ?


The Comtrend CT-5071T woud be the appliance that would provide "priority" also known as Quality of Service (QoS)

A i said I am not familiar with the Comtrend CT-5071T. But with other Gateways that have similar options you need to turn the SPI (Stateful Packet Inspection) off as-well-as DoS protection and any Voip or SIP application layer gateway (ALG)/Application Passthrough


link to CT-5071T specs

More
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AndyPopely
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 23, 2008
Posts: 10

PostPosted: Tue Mar 16, 2010 10:14 pm    Post subject: Reply with quote Back to top

As fate would have it the Comtrend modem died and I replaced it with a Diamond Supra Max modem. As the VT2442 is also a router both modems were/are bridged. The choppy phone quality occurs likewise with the Supra Max modem when I'm uploading a file. Even when the upload bandwidth hasn't been reached the call is still choppy.

So my question for those Vonage users who use the V-Portal VDV21-VD in a modem -> v-portal -> any router -> p.c. configuration do you experience choppy phone calls when uploading files ?
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Mar 16, 2010 10:59 pm    Post subject: Reply with quote Back to top

AndyPopely wrote:
I've pretty much proven that the choppy call is being caused by the maximum upload bandwidth being reached.


I think AndyPopely is correct. DSL may be more consistant, but has lower bandwidth, and if you are maxing it out, priority does little or nothing.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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AndyPopely
Vonage Forum Associate
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Joined: Feb 23, 2008
Posts: 10

PostPosted: Tue Mar 23, 2010 3:35 pm    Post subject: Reply with quote Back to top

Well I implemented a change to the VT2442 Vonage adapter/router which has improved the call quality while a file upload is in progress.

I added UDP ports 10000 thru 20000 to the source and destination ports category in the IP QOS section of the VT2442 with a priority of high.

This is based on the recommendation from Vonage for adapters.

http://www.vonage.com/support.php?article=1098

I would have thought this was unnecessary on a built in adapter.

So the test was to be on a call while uploading a file.

The result before I made the change was the person on the other end could hardly hear me at all because my voice kept cutting out and sometimes the call would drop all together.

The result after I made the change was the person on the other end could hear me with no cutting out just my voice would warble at times.

Please let me know if there's anything else that can be done to improve the call quality ....
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