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toyotab
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Joined: Jan 24, 2005
Posts: 2

PostPosted: Tue Jan 25, 2005 7:47 am    Post subject: Need help in a bad way Reply with quote Back to top

I am unable to reeive any incoming calls. I can call out, I can access voicemail. Just nothin incoming. I have power cycled everything, router, modem, TA and nothing.

I have called since Friday, and yesterday spent 63 minutes on hold before getting a live operator. She did not have me check anything. She gave me a choice to either use a new phone number or try fixing the old one.

Has anyone had any similar problems???

I am at wits end and am ready to jump ship. This is the worst customer service I have ever had.

Help!!! Sad Sad
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DarkBeer
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Joined: Dec 22, 2004
Posts: 24

PostPosted: Tue Jan 25, 2005 7:59 am    Post subject: Reply with quote Back to top

Have you checked to make sure your voicemail isn't set for "instant"? Go to your account on vonage.com, click on features, then click on configure next to voicemail settings. There is a dropdown box which you select the number of seconds until a call goes to voicemail. Mine is set for 20 seconds, but if you have it set to instant, your phone won't ring.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jan 25, 2005 8:00 am    Post subject: Reply with quote Back to top

not to state the blatantly obvious but of course make sure voicemail isn't set to "instant" in your voicemail settings.
what happens when people call your number? is this a Vonage assigned number, a temporary virtual number while your number is being ported or a ported number? what do people get when they call you? how many different lines have tried calling you?

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DarkBeer
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Joined: Dec 22, 2004
Posts: 24

PostPosted: Tue Jan 25, 2005 8:01 am    Post subject: Reply with quote Back to top

hah! beat the almight reebok by 1 minute Dancing
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jan 25, 2005 8:04 am    Post subject: Reply with quote Back to top

hahah, but wait, I'm back! and with more links! (does anybody notice I don't actually do anything but post links? I hope my secret doesn't get out)

http://www.vonage-forum.com/ftopic96.html
http://www.vonage-forum.com/ftopic2233.html

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toyotab
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PostPosted: Wed Jan 26, 2005 7:33 am    Post subject: It's Fixed Reply with quote Back to top

If you called my number you would get no reply at all, the call would just end or the "all circuits are busy now"

After talking to tech support the knucklehead gave me two options. Get a new number or fix the problem.

They fianlly fixed it yesterday. Not sure what they did or what happened.

I'd like to know but at this point, having service is more important. Thanks for your replies!!!! Lol Lol
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bbtrumpetguy
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Joined: Dec 10, 2004
Posts: 227

PostPosted: Wed Jan 26, 2005 2:55 pm    Post subject: Reply with quote Back to top

reebok wrote:
hahah, but wait, I'm back! and with more links! (does anybody notice I don't actually do anything but post links? I hope my secret doesn't get out)

http://www.vonage-forum.com/ftopic96.html
http://www.vonage-forum.com/ftopic2233.html


Did notice and am very curious! Smile
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