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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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d00d
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PostPosted: Thu Mar 04, 2010 2:35 pm    Post subject: Fees: A sign to move on? Reply with quote Back to top

I've been a fairly content Vonage customer for years now (maybe 5 now?). The service has worked well other than the adapter boxes that self destruct every couple years.

That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.

While I appreciate the free international calling now at my disposal, I don't need it or use it so it's no value added. The fees are ruining the value for me. Obviously I need to give Vonage the year to prove to me it's still worth it, but they're failing right now.

Anyone else feel the same?
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whatumean
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Joined: Apr 09, 2007
Posts: 168

PostPosted: Thu Mar 04, 2010 11:46 pm    Post subject: Reply with quote Back to top

The international calling is definately nice to have if you use it consistently or even once in a while. How about the voicemail transcriptions? I find it very useful and a great addition as a free option.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Mar 08, 2010 11:09 am    Post subject: Re: Fees: A sign to move on? Reply with quote Back to top

d00d wrote:
That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.


I feel that we are being taken for a ride by the government, not sure it is Vonage's fault for passing on the fees. I have a Cincinnati Bell line as well, no long distance, but I do have their complete connectons package and unlisted phone number. I pay $40.91 per month PLUS $10.43 in fees (25%)

My Vonage is $24.95 PLUS 7.63 in fees (30%)

The percentage will be higher if the base price is lower.

These "taxes", call them fees if you wish, are just plain robbery!

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metzgerm
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Joined: Oct 19, 2013
Posts: 72

PostPosted: Sat Oct 19, 2013 10:21 am    Post subject: Reply with quote Back to top

I think the fees are rather fair. If we would compare Vonage with other Voip providers, their fees are still lower.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Oct 19, 2013 2:15 pm    Post subject: Reply with quote Back to top

metzgerm wrote:
I think the fees are rather fair. If we would compare Vonage with other Voip providers, their fees are still lower.


The problem is Vonage is charging $2.99 per line for non-government mandated fees, which are also taxable:

"The RCIP fee is not a government-mandated fee. It is a Vonage fee used to specifically cover some of the costs associated with:
•Compliance with State Attorney General, FCC, FTC and other regulatory agencies' requirements across the country.
•Ensuring customers can readily transfer their number to and from Vonage.
•Gaining and protecting patents, filing global trademark and copyright registrations, and investigating, tracking and attempting to prevent fraudulent activity.
•Conducting research and development activities for new products, such as Vonage Extensions and Vonage Mobile.

This is a taxable fee assessed monthly at $2.99 per voice line, fax line, Virtual Number, Toll Free number, and Vonage Softphone®."

Now Nonage is increasing my 19.99 line (billed at $29.99) another $2.00, which is why I am porting this and my Cincinnati Bell Line to Time Warner

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