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d00d
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PostPosted: Thu Mar 04, 2010 2:35 pm    Post subject: Fees: A sign to move on? Reply with quote Back to top

I've been a fairly content Vonage customer for years now (maybe 5 now?). The service has worked well other than the adapter boxes that self destruct every couple years.

That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.

While I appreciate the free international calling now at my disposal, I don't need it or use it so it's no value added. The fees are ruining the value for me. Obviously I need to give Vonage the year to prove to me it's still worth it, but they're failing right now.

Anyone else feel the same?
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whatumean
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PostPosted: Thu Mar 04, 2010 11:46 pm    Post subject: Reply with quote Back to top

The international calling is definately nice to have if you use it consistently or even once in a while. How about the voicemail transcriptions? I find it very useful and a great addition as a free option.
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ed56
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PostPosted: Mon Mar 08, 2010 11:09 am    Post subject: Re: Fees: A sign to move on? Reply with quote Back to top

d00d wrote:
That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.


I feel that we are being taken for a ride by the government, not sure it is Vonage's fault for passing on the fees. I have a Cincinnati Bell line as well, no long distance, but I do have their complete connectons package and unlisted phone number. I pay $40.91 per month PLUS $10.43 in fees (25%)

My Vonage is $24.95 PLUS 7.63 in fees (30%)

The percentage will be higher if the base price is lower.

These "taxes", call them fees if you wish, are just plain robbery!

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metzgerm
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PostPosted: Sat Oct 19, 2013 10:21 am    Post subject: Reply with quote Back to top

I think the fees are rather fair. If we would compare Vonage with other Voip providers, their fees are still lower.
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ed56
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PostPosted: Sat Oct 19, 2013 2:15 pm    Post subject: Reply with quote Back to top

metzgerm wrote:
I think the fees are rather fair. If we would compare Vonage with other Voip providers, their fees are still lower.


The problem is Vonage is charging $2.99 per line for non-government mandated fees, which are also taxable:

"The RCIP fee is not a government-mandated fee. It is a Vonage fee used to specifically cover some of the costs associated with:
•Compliance with State Attorney General, FCC, FTC and other regulatory agencies' requirements across the country.
•Ensuring customers can readily transfer their number to and from Vonage.
•Gaining and protecting patents, filing global trademark and copyright registrations, and investigating, tracking and attempting to prevent fraudulent activity.
•Conducting research and development activities for new products, such as Vonage Extensions and Vonage Mobile.

This is a taxable fee assessed monthly at $2.99 per voice line, fax line, Virtual Number, Toll Free number, and Vonage Softphone®."

Now Nonage is increasing my 19.99 line (billed at $29.99) another $2.00, which is why I am porting this and my Cincinnati Bell Line to Time Warner

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