I've been a fairly content Vonage customer for years now (maybe 5 now?). The service has worked well other than the adapter boxes that self destruct every couple years.
That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.
While I appreciate the free international calling now at my disposal, I don't need it or use it so it's no value added. The fees are ruining the value for me. Obviously I need to give Vonage the year to prove to me it's still worth it, but they're failing right now.
The international calling is definately nice to have if you use it consistently or even once in a while. How about the voicemail transcriptions? I find it very useful and a great addition as a free option.
That said, I finally renewed my yearly plan ($240 for a year) only to see my credit card charged $320. $80 more than I expected, and a third more than the plan itself.
I feel that we are being taken for a ride by the government, not sure it is Vonage's fault for passing on the fees. I have a Cincinnati Bell line as well, no long distance, but I do have their complete connectons package and unlisted phone number. I pay $40.91 per month PLUS $10.43 in fees (25%)
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