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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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quizzer
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Joined: Mar 02, 2010
Posts: 4

PostPosted: Tue Mar 02, 2010 5:31 pm    Post subject: Vonage Cancellation Reply with quote Back to top

I'm planning to take Vonage and want to know about the cancellation process.

I heard lot of bad stories about that. How is it now?

I know that there is a $100+ penalty for closing before the 1 year contract.

I want to know experiences from people who recently cancelled their Vonage account.

Thanks
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Mar 02, 2010 5:55 pm    Post subject: Reply with quote Back to top

Read the Vonage terms of service. It is all spelled out in there.

Terms of Service
Vonage TOS 8.8 - If you take a rebate on a Vonage device, there is a rebate recovery fee if you cancel in the first year.
Vonage TOS 8.7 - If you cancel your service in the first year, there is a $40 disconnect fee.
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quizzer
New Forum Member
New Forum Member


Joined: Mar 02, 2010
Posts: 4

PostPosted: Tue Mar 02, 2010 6:48 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Read the Vonage terms of service. It is all spelled out in there.

Terms of Service
Vonage TOS 8.8 - If you take a rebate on a Vonage device, there is a rebate recovery fee if you cancel in the first year.
Vonage TOS 8.7 - If you cancel your service in the first year, there is a $40 disconnect fee.


I know these two charges for cancelling within the 1 year period.

I wanted to know how smooth the canceelation process will be as I heard people are kept on hold for more than 30 mins and some have billing issues even after the cancellation.

It used to happen some time back. has it got better now?
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kmann
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 03, 2009
Posts: 86

PostPosted: Wed Mar 03, 2010 1:05 am    Post subject: Reply with quote Back to top

Well you'll have 30 days from the initiation of the account to disconnect with-out fees and you'll even get your money back.

Plans and MBG
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quizzer
New Forum Member
New Forum Member


Joined: Mar 02, 2010
Posts: 4

PostPosted: Wed Mar 03, 2010 2:03 am    Post subject: Reply with quote Back to top

kmann wrote:
Well you'll have 30 days from the initiation of the account to disconnect with-out fees and you'll even get your money back.

Plans and MBG


I'm looking at cancelling after the 1 year period.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Mar 03, 2010 1:10 pm    Post subject: Reply with quote Back to top

When I canceled my account (I had to because my internet service got so bad, I couldn't use my phone), I had my number ported to a cell phone. When the port was complete, my account was automatically closed and I could see that on my online account. I didn't have to call and cancel account although some have had to call to cancel. It depends on the customer service rep how much trouble you have canceling.
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metzgerm
Full Forum Member
Full Forum Member


Joined: Oct 19, 2013
Posts: 72

PostPosted: Mon Nov 11, 2013 7:09 am    Post subject: Re: Vonage Cancellation Reply with quote Back to top

quizzer wrote:
I'm planning to take Vonage and want to know about the cancellation process.

I heard lot of bad stories about that. How is it now?

I know that there is a $100+ penalty for closing before the 1 year contract.

I want to know experiences from people who recently cancelled their Vonage account.

Thanks


Hi buddy, I'm just curios on this. How did this end up for you? Smooth disconnection? Were you still under contract here?
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