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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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ARvon
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Joined: Mar 01, 2010
Posts: 1

PostPosted: Mon Mar 01, 2010 1:37 pm    Post subject: Disrespectful - on hold for over 42:00 minutes Reply with quote Back to top

My email to Vonage customer service only a few minutes ago...

I am trying to cancel my account with Vonage and I am extremely - EXTREMELY annoyed and disappointed with how it is (currently) being handled. First of all I've been waiting for over 25 minutes to speak with someone...finally some guy answers the phone and it sounds like he's in a cafeteria at a high school, he asks for my name and account number then says he has to find my account and can I wait a minute...5 minutes later he comes back and tells me that his whole system shut down and he had to restart it, then he asks for my shipping address and username, and why I'm cancelling the account (I want to use my cell phone for everything...fairly simple, don't you think?), he snidely laughs a little and then says he needs another minute or two to review my account in full to see if there are and issues that we need to discuss and has now put me on hold again.

Why have I just spent over 42 minutes cancelling an account with you? This is absurd, terribly unprofessional and disrespectful of my time (BTW it took 42:33 minutes to complete this call and 35 minutes of that was me waiting on hold for the “next available agent”). And, here I was thinking that in a few months I would return to you - NO WAY

Now I have to pay a disconnection fee of over $46.00 PLUS TAX (UNBELEIVEABLE) because it is less than 2 years - WHEN DID I SIGN A 2 YEAR CONTRACT?

The reference number that he finally gave me was: ___________.

I will let every single person I know to never use Vonage (which will be strange because since I got Vonage I've been a huge fan...that you just lost today). I feel like I’ve been duped, what a fool I was to think you were better than this and these tactics.
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roscopco
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Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Mar 17, 2010 8:56 am    Post subject: Reply with quote Back to top

I guess you never read the TOS before you signed up, nor did you read them when you received the Vonage adapter. I would be pissed off to about a long wait online, but that is they way most companies treat their customers. What is the reason why you want to cancel Vonage?
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