Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
AaronzKix Posted:
impotence forum
viagra black
viagra without
prescription
is viagra the
...

In The Forum:
Vonage
Topic:
Allow low-priced pill generic no remedy
On Jan 15, 2017 at 14:09:05

Bobbiedet Posted:
rz7433bw6925 <a
href="
http://lev365.com
">buy
levitra</a>
...

In The Forum:
Vonage
Topic:
levitra online specials
On Jan 15, 2017 at 10:43:27

Bobbiedet Posted:
rs7458 et409
payday loan online
wk2018 gs2575
xs7015 online
pharmacy nz2685
...

In The Forum:
Vonage
Topic:
genpharma finasteride hair loss
On Jan 15, 2017 at 07:49:31

Bobbiedet Posted:
ok3155rc7615 <a
href="
http://buy-viagra-
iner.com ">buy
cheap
viagra</a>
...

In The Forum:
Vonage
Topic:
buy levitra computer
On Jan 14, 2017 at 15:59:29

Ridgepr Posted:
...
In The Forum:
Vonage
Topic:
The best essay writing service. 11895 likes!
On Jan 14, 2017 at 10:28:23

Bobbiedet Posted:
lt5426yd9443 <a
href="
http://ciali3.com
">online
pharmacy</a>
...

In The Forum:
Vonage
Topic:
diabetes cialis tablets
On Jan 14, 2017 at 09:36:32

GalenSi Posted:
...
In The Forum:
Vonage
Topic:
IMHO, the best paper writing service. 17906 likes!
On Jan 14, 2017 at 09:30:36

Bobbiedet Posted:
ha3824
http://buy-viagra-
iner.com pfizer
viagra
pa6398do9843
pd3587
http://paydl01.com
...

In The Forum:
Vonage
Topic:
online pharmacy viagra
On Jan 14, 2017 at 06:47:30

Bobbiedet Posted:
fs4995 xs3447
ohio payday ballot
ks7793 af9602
vw1425 buy cheap
levitra wp526
...

In The Forum:
Vonage
Topic:
buy cialis online mexico
On Jan 14, 2017 at 02:26:14

KrystalDog Posted:
Buy Trileptal
Online Saturday
Delivery ->
Trileptal
overnight no
consult
...

In The Forum:
Vonage
Topic:
Buy Trileptal Online Saturday Delivery -> Trileptal overn
On Jan 13, 2017 at 14:05:35


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
ARvon
New Forum Member
New Forum Member


Joined: Mar 01, 2010
Posts: 1

PostPosted: Mon Mar 01, 2010 1:37 pm    Post subject: Disrespectful - on hold for over 42:00 minutes Reply with quote Back to top

My email to Vonage customer service only a few minutes ago...

I am trying to cancel my account with Vonage and I am extremely - EXTREMELY annoyed and disappointed with how it is (currently) being handled. First of all I've been waiting for over 25 minutes to speak with someone...finally some guy answers the phone and it sounds like he's in a cafeteria at a high school, he asks for my name and account number then says he has to find my account and can I wait a minute...5 minutes later he comes back and tells me that his whole system shut down and he had to restart it, then he asks for my shipping address and username, and why I'm cancelling the account (I want to use my cell phone for everything...fairly simple, don't you think?), he snidely laughs a little and then says he needs another minute or two to review my account in full to see if there are and issues that we need to discuss and has now put me on hold again.

Why have I just spent over 42 minutes cancelling an account with you? This is absurd, terribly unprofessional and disrespectful of my time (BTW it took 42:33 minutes to complete this call and 35 minutes of that was me waiting on hold for the “next available agent”). And, here I was thinking that in a few months I would return to you - NO WAY

Now I have to pay a disconnection fee of over $46.00 PLUS TAX (UNBELEIVEABLE) because it is less than 2 years - WHEN DID I SIGN A 2 YEAR CONTRACT?

The reference number that he finally gave me was: ___________.

I will let every single person I know to never use Vonage (which will be strange because since I got Vonage I've been a huge fan...that you just lost today). I feel like I’ve been duped, what a fool I was to think you were better than this and these tactics.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Mar 17, 2010 8:56 am    Post subject: Reply with quote Back to top

I guess you never read the TOS before you signed up, nor did you read them when you received the Vonage adapter. I would be pissed off to about a long wait online, but that is they way most companies treat their customers. What is the reason why you want to cancel Vonage?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Aviollamuh
New Today 5
Yesterday 17
Total 99378

Who Is On Site
Visitors 108
Members 0
Total 108


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 7.83
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 415 Pages In The Last 60 Seconds
The Vonage VoIP Forum