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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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davidrl38
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New Forum Member


Joined: Dec 30, 2007
Posts: 3

PostPosted: Sat Feb 27, 2010 6:00 pm    Post subject: Can make calls but can not receive them Reply with quote Back to top

1.. Everett, WA
2. Comcast hi-speed cable
3. Upload=17.6Mbps download=4.79Mbps
4. Linksys CM100
5. Vonage adapter Linksys PAP2v2
6. Modem-->Router-->Vonage Adapter
7. Issue you are experiencing: Can make calls but cannot receive calls

I get a dial tone and can make outgoing calls, but when people try to call me the get a recording saying "This is a non-working number"

Thanks
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Sat Feb 27, 2010 6:27 pm    Post subject: Reply with quote Back to top

Currently an issue and Vonage is diligently working on this, affecting 206/253/360/425 area codes. Vonage to Vonage should work, landlines,cellular will fail.
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randys
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New Forum Member


Joined: Feb 15, 2005
Posts: 3

PostPosted: Sat Feb 27, 2010 8:01 pm    Post subject: Reply with quote Back to top

It would have been nice to have known this a few hours ago. I haven't received calls for 7 hours. I tried to call customer support & after being on hold for 15 minutes twice I was disconnected. Half my day's been wasted dealing with trying to solve the problem on my end.
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sallen
New Forum Member
New Forum Member


Joined: Feb 27, 2010
Posts: 1

PostPosted: Sat Feb 27, 2010 10:51 pm    Post subject: Reply with quote Back to top

I got my last phone call at 10:03am no calls for over nine hours. I have had 4 people come to the house to talk to me and let me know my phone is out.

Vonage has tech issues. Letting service be out this long just shows how unprepared they are to handle technical issues. Very poor service.

Are there any good dependable VIOP providers out there?
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sportbiker
New Forum Member
New Forum Member


Joined: Feb 27, 2010
Posts: 1

PostPosted: Sat Feb 27, 2010 11:09 pm    Post subject: Not able to receive calls either Reply with quote Back to top

I just spent that last 2 hours, after coming back from a business trip, trying to get through to Technical Support. Every time, I sit on hold for 10-15 minutes waiting for technical support. I then hear it ring, and ring and ring, and then it just disconnects.

I finally gave up and called and reached a customer support agent and this is what I was told about not being able to receive incoming calls...

The 425/206/253...area codes are all being affected because of their 3rd party company being affected by the earthquake in Chile. UMMM, I feel really bad and my heart goes out to the people in Chile, but WHY ARE MY INCOMING CALLS GETTING ROUTED THROUGH CHILE THEN TO ME??? Are you serious? Why isn't there any redundancy plan or backup plan? What happened to high availability? 7+ hours of down phone lines is bad.

Then they ask me if I have another phone? I'm suppose to have another phone in case Vonage doesn't work??? What if there's an emergency and some can't get a hold of you.
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randys
New Forum Member
New Forum Member


Joined: Feb 15, 2005
Posts: 3

PostPosted: Mon Mar 01, 2010 8:20 pm    Post subject: Reply with quote Back to top

I never could reach support over the phone concerning this issue. Whatever happened, the phone started working after about 10 hours. Emailing back & forth with tech support all they would tell me is
[I]"we came to know that calls to the numbers in 206/253/360/425 area codes are failing due to an optical cable of our carrier being down. Our Network Operations Center is currently investigating this issue diligently to identify a prompt resolution. "[I]
I find having a 10 hour service interruption unacceptable. I've started my search for other service.
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joelmch
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 23, 2013
Posts: 36

PostPosted: Sun Dec 01, 2013 12:29 pm    Post subject: Reply with quote Back to top

Certainly a firewall issue. You can probably try connecting directly to the ISP modem. I believe it should work for you with no problems.
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