No voice with DSL

Posts: 1 · New Forum Member Joined: Feb 20, 2010 Posts: 1

I have recently connected my Vonage V-portal (Model: VDV21-VD) to AT&T 's DSL (Speedstream 4100 modem). I can hear dial tone, and can make calls (it rings on the other line) but nobody can hear anything. I tried changing the bandwidth to 90kbps (maximum setting) , but it still did not help. I am not surfing internet or using the bandwidth anyway while making calls, but can't hear anything... help is appreciated

I tried calling the customer support atleast 10times and after holding for 15mins it automatically gets disconnected... nice !!

Posts: 355 · Posted: Sun Feb 21, 2010 11:21 am Post subject:

post the results of a Voip speed test and also the items requested in the sticky at the top of this forum. (What to post when having technical difficulties with Vonage)
You will have to do a search for one as the one on this site gives an error.
The Voip speed test may point where the problem lies.

Posts: 86 · Vonage Forum Senior Joined: Jan 03, 2009 Posts: 86

Are UDP ports 10000-20000 open to the telephone adapters private IP address?

http://www.portforward.com/english/routers/port_forwarding/Siemens/4100/default.htm

ALSO
speedtest.net for bandwidth measure
and
pingtest.net for connection heath

and post results here