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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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bypass
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and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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system for our
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our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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PaulM47
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Joined: Feb 15, 2010
Posts: 4

PostPosted: Mon Feb 15, 2010 6:58 am    Post subject: Problem accessing my account web pages Reply with quote Back to top

For at least a couple of weeks I've been unable to access the Vonage web pages, both in the UK and US. If I run a TRACERT my connections time-out at 'vonage-hold.edge5.newyork1....' for the uk website and 'vonage-hold.hsa2.philadelphia2....' for the US web site.

I've contacted support and eventually they admitted there is a problem their end somewhere. This has been going on for at least a couple of weeks and means I cannot access my admin pages.

Any one else having these problems at present ?
Maybe some-one from Vonage can offer an explanation if they read this forum ?
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REDIANART
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Joined: Aug 01, 2007
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PostPosted: Mon Feb 15, 2010 4:26 pm    Post subject: Reply with quote Back to top

Yes, i had the same prob i was unable to access the Vonage web page for the last 2 weeks, i was useing Sky broadband but have moved over to Virgin cable and all is ok now, so i dont know what it is.
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PaulM47
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PostPosted: Mon Feb 15, 2010 5:01 pm    Post subject: Reply with quote Back to top

I was with Virgin up until Christmas and had no problems. I'm now using Orange and initially thought they were blocking my access until I ran the TRACERT and found it's actually reaching Vonage and being blocked there. I'm pretty sure access was Ok when I first changed to Orange, it's only the past two or three weeks I've had this problem.

I suspect it's a problem with particular ISPs as I can gain access to the Vonage web sites by using one of the free SSL proxy sites, which encrypts my connection, masks my activity from my ISP and my ISP from Vonage. The problem with this is it's incredibly sloooooooooooow !

Why would Vonage have a problem with connections from particular ISPs ?
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kmann
Vonage Forum Senior
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Mon Feb 15, 2010 7:30 pm    Post subject: Reply with quote Back to top

Call Vonage and have an agent generate a ticket to the NOC
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PaulM47
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PostPosted: Tue Feb 16, 2010 2:58 am    Post subject: Reply with quote Back to top

NOC ??
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kmann
Vonage Forum Senior
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Thu Feb 18, 2010 11:04 am    Post subject: Reply with quote Back to top

PaulM47 wrote:
NOC ??


Network Operations Center, Network administration for an enterprise network
Also the WHOIS results for vonage.com will provide contact information.
You could email the trace route results to the contact listed along with your explanation.

http://www.networksolutions.com/whois-search/vonage.com


You may also try flushing dns cache and make sure the name servers (DNS) that you are using on any gateways, routers and your computer are correct from your internet service provider.
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PaulM47
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PostPosted: Wed Feb 24, 2010 5:47 pm    Post subject: Reply with quote Back to top

24th Feb, it's working again Smile
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