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xing33 Posted:
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On Apr 22, 2017 at 12:49:38

xing33 Posted:
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On Apr 22, 2017 at 12:45:21

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
...

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On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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tplink Posted:
Im trying to add
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adapter to my home
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On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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In The Forum:
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On Oct 26, 2016 at 09:21:30


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dplace
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Joined: Feb 10, 2010
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PostPosted: Wed Feb 10, 2010 11:13 am    Post subject: trying to Cancel service Reply with quote Back to top

we are having problems getting Vonage to close our account. they contacted us for a new CC# as the old one was cancelled due to fraud. to access our account they claim to need: the original CC# & exp date (that's nine years ago & we no longer have it); the "name" of our rate plane (the amount was $14.95 with limited minutes ... but the name?); they ask me to spell my first & last name but don't ask the billing address. was on the phone with three different people at Vonage this morning & no one would cancel the account. emailed them again stating that I would disconnect the number in 24 hours & after that they could only contact me through email. the say they won't send a final bill & they have no way to charge us. any input / ideas ???
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dynamohum
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PostPosted: Tue Mar 09, 2010 10:43 pm    Post subject: Reply with quote Back to top

Port your number to your new provider. If you cancel your service without porting your number you could lose it.
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kmann
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Wed Mar 10, 2010 11:35 am    Post subject: Reply with quote Back to top

If you want to keep the phone number dynamohum makes an excellent point. Do you know how to access your online account at vonage.com? If so you can set the security option so that you'll know the answer. If not you can use your user name or phone number to have your online account password sent to the e-mail address on file. So you'll need access to that email address. The security that is in-place is to protect you but as with any security it can be painful.
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mikewashtm
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Joined: Sep 23, 2013
Posts: 64

PostPosted: Sun Oct 13, 2013 1:32 pm    Post subject: Reply with quote Back to top

I'm sure they can verify your account in some other ways but were you able to cancel this then?
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