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dbur
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Joined: Nov 28, 2006
Posts: 3

PostPosted: Wed Feb 10, 2010 10:48 am    Post subject: Conference Bridge Calls Being Dropped Reply with quote Back to top

Over the last several months I have increasingly run into problems where I can't hear others and they can't hear me when on conference calls, and then I get disconnected completely. It's gotten so bad that I can no longer use my Vonage line to dial into a conference call as I am disconnected after a few minutes every time. I call back using my cell phone and have never had a problem, so I know it's something to do with my Vonage line. No one else on the calls ever has a problem.

To clarify I am not referring to 3-way calling, I am talking about a dial-in bridge and access code everyone uses to call in. This issue has happened on FreeConferenceCalling.com lines as well as InstantConference.com numbers. Is there a list of "Vonage approved" conference calling bridges?

I have spoken with three people at Vonage and none could help me. Did the speed test, rebooted everything, restarted my router, etc. I am at a loss. I work from home and will have to cancel Vonage service if I can't make conference calls. Please help!

Speed test results while on the Vonage phone line & on the internet:
Download speed- 839 kbps
Upload speed- 1.69 Mbps
1.5ms average jitter
Quality of Service 8%

My set up:
Linksys Voip Router WRTP54G
Motorola Cable Modem SB5100
AT&T 2.4 Ghz Phone E2801
Comcast internet service
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dtrounce
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Joined: Feb 11, 2010
Posts: 1

PostPosted: Thu Feb 11, 2010 12:22 pm    Post subject: Reply with quote Back to top

I frequently get random 2 second stuttering/dropouts every 20 seconds on Cisco Unified MeetingPlace conference calls. I'm not using the 800 number, rather I'm using the regular toll dial-in number since I get free national calls with Vonage, to avoid incurring 800 charges for my company.

Comcast in Palo Alto, CA. Speedtest.net gives 15Mbit/down, 4Mbit/up, 15ms ping while on a call. Nothing else is creating heavy network traffic.
Router is D-Link DIR-825. Vonage Linksys RTP300 (5.01.04) is on the LAN, it's not working as the internet gateway.

It seems like it's getting worse the past few weeks. I never get disconnected, but it gets so bad I have to call back in on my cell. Regular internet is unaffected so I don't think it's Comcast.
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zmaster
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Joined: Mar 17, 2006
Posts: 32

PostPosted: Sat Feb 27, 2010 2:00 pm    Post subject: Reply with quote Back to top

We were having problems with our local telcos ADSL service (frequent Internet drops) but that impacted all calls not just conference calls (we've recently switched to a local cable company's serice & it works flawlessly).

If also found that Vonage calls have a 4 hour max & then the call drops ... I've been on some very long conference calls & had to reconnect every 4 hours ... Vonage tech support acknowledged the 4 hour max & its something they can't change.
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joelmch
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Joined: Nov 23, 2013
Posts: 36

PostPosted: Sun Nov 24, 2013 12:50 pm    Post subject: Reply with quote Back to top

Somehting could be off here. Can you also try to bypass the router? Like plugging in the Vonage ATA to the modem?
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