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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Bluesters
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Joined: Jan 10, 2005
Posts: 13

PostPosted: Mon Jan 24, 2005 4:16 pm    Post subject: 1 year Warranty Question Reply with quote Back to top

I recently purchased a Vonage Linksys RT31P2 Broadband Router.
I am cancelling my service with Vonage due to poor audio quality. I spoke to several techs and still the issue is not resolved and I am cancelling.
I want to return the router to the store I bought it from but they won't take it back since the UPC was cut from the box which had to be mailed in for a rebate. The retailer (Best Buy) told me I had to get in touch with Vonage. I called Vonage and they submitted a ticket to upper management and they said they would get back to me. I also called Linksys and they also stated that I had to return the router to Vonage.
Since there is a 1 year warranty on the unit I dont see why I should have a problem returning the unit to Vonage and getting my money back from them.
Anyone else ever encounter this type of problem?
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Maaz
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Joined: Dec 05, 2004
Posts: 170

PostPosted: Mon Jan 24, 2005 6:53 pm    Post subject: Reply with quote Back to top

Warranties simply cover manufacturer defects, in this case your Linksys router. If the router is defective, then either Linksys or Vonage is obligated to repair or replace it for the 1-year warranty. Unfortunately, warranties do not cover refunds. I assume your problem is with the service and not the router. Is this correct?

Maaz
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mini1
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Joined: Jan 09, 2005
Posts: 103
Location: Vonage Land, USA

PostPosted: Mon Jan 24, 2005 7:28 pm    Post subject: Reply with quote Back to top

I would ask that Vonage or Best Buy or Linksys send me a replacement, and try to work it out with them. You may have a defective box. It is your fault here, not Best Buy or Vonage. If you read the fine print it says the Best Best will not refund purchases that are not in the original box, with the UPC code still on the box, along with all orginal extras packed inside box that came with the product when you purchased it.

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PostPosted: Tue Jan 25, 2005 8:57 am    Post subject: Reply with quote Back to top

this was just posted a minute ago:
http://www.dslreports.com/forum/remark,12481536~mode=flat

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