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Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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sandau
New Forum Member
New Forum Member


Joined: Jan 24, 2005
Posts: 1

PostPosted: Mon Jan 24, 2005 11:27 am    Post subject: today: no dial tone, no tech support, no vonage Reply with quote Back to top

I woke up today and tried to use the phone...no dial tone.

i called Vonage, walked through the tech menus (using my cell phone).

5 times in a row when selecting options for tech support, i got a fast busy signal and was disconnected.

i tried calling their new account line: ALL CIRCUITS ARE BUSY.


Vonage is toast. Go try it yourself, this is pathetic.
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matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Mon Jan 24, 2005 11:39 am    Post subject: Reply with quote Back to top

Indeed.. I can not get through to tech support.. and what's up with the new menus?!?! UGH! Press 9,*,8, turn around in a circle.. good grief! What happened to 2-3.. for tech support?
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schmidtj
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 02, 2004
Posts: 22

PostPosted: Mon Jan 24, 2005 11:55 am    Post subject: Reply with quote Back to top

Did they get hit by the snowstorm ?
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SuperDave
Vonage Forum Master
Vonage Forum Master


Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Mon Jan 24, 2005 12:09 pm    Post subject: Reply with quote Back to top

schmidtj wrote:
Did they get hit by the snowstorm ?
Yes, it even states that on my dashboard..Wink
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matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Mon Jan 24, 2005 12:32 pm    Post subject: Reply with quote Back to top

Doesn't say that on mine... and anyway that's all well and good.. but maybe we could A) put something on the phone system? B) have redundancy?
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EnJaNir
Full Forum Member
Full Forum Member


Joined: Jan 18, 2005
Posts: 62
Location: 61114

PostPosted: Mon Jan 24, 2005 1:00 pm    Post subject: Reply with quote Back to top

No problems at 815 area code. Still have functioning service and no annoucements on dashboard.
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matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Mon Jan 24, 2005 1:06 pm    Post subject: Reply with quote Back to top

I have functioning service in 570.. but can't call tech support.
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kd1s
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 13, 2005
Posts: 78
Location: Providence, RI

PostPosted: Mon Jan 24, 2005 3:50 pm    Post subject: Outage Reply with quote Back to top

We had a four hour outage here in Providence but that was due to Cox cable going belly up for that time.

When I've had problems I've usually had to wait a half hour or more before I can talk to someone who has a clue. And I've found that by using the regular number as opposed to the 800 number I have fewer problems getting through.

But I will tell you all what I have told people on other discussion boards regarding Vonage support. If you want support go right ahead and pay your former company $50 to $80 a month for the same functionality but better support.

Vonage does have to figure this out though. I've emailed support never to get a response. But to date I have only had one problem and that had to do with my predilection for vintage Western Electric phones which REQUIRE 90VAC @20Hz to ring properly. My Linksys RT31P2 came to me pushign only 60VAC @ 20Hz. Got on the phone with a gentleman who used to be a switching technician and we were able to resolve the problem in short amount of time.
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pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Mon Jan 24, 2005 7:22 pm    Post subject: Reply with quote Back to top

Not only did Vonage get hit by a snowstorm, so did a lot of their customers!

We had an 11 hour blackout in my part of Boston (yes, it got down to -1 degree this morning at my house and was 38 degrees inside), so I imagine a lot of people with outages had no phone service and needed help figuring out that they needed to reboot their equipment or how to reboot their equipment.

When my power went out I just unplugged my Airport Express router and my RT31P2, and then when it was certain that the power would be on for awhile I plugged in the RT31P2... waited for it to be in shape... and then plugged in the Airport Express.

Vonage should try to prepare for snow events, but this blizzard was a whopper. I think part of having Voip right now is being willing as a customer to figure out how to handle glitches unique to Voip. I'm getting great service and saving $750 a year... but one has to remember that we're early adopters, too.
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KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Jan 25, 2005 2:04 pm    Post subject: Reply with quote Back to top

No problems here in Tampa, Florida. Was walking around all weekend in my shorts and t-shirt and my beer drinkin hat with no problems with my Vonage service Lol
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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