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Blind-Dog
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Joined: Jan 25, 2005
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Location: Rhode Island

PostPosted: Tue Jan 25, 2005 3:00 pm    Post subject: today: no dial tone, no tech support, no vonage Reply with quote Back to top

I am new to this Voip Forum and new as a prospective Vonage user.

I am certainly sold on the features, benefits and advantages... but reluctant to switch my telephone business and fax accounts over... after reading all the issues in this forum. I will continue to check the forum on a regular basis to "test the water" before I jump in for my own swim.

My current phone system is extremely reliable (Land, Cell & Fax) and my internet service has very little or no down time. I am currently getting what I am paying for... and can't afford to be without service during the change-over.

Is anyone in a similar situation that can shed some light Question

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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Jan 25, 2005 4:15 pm    Post subject: Reply with quote Back to top

All depends on your tolerance for risk. Nobody wants less reliable phone service, and I am no exception. But-- switching to Vonage is going to save us $120/year on basic phone service alone, not to mention the extra money saved on long distance.

Before sending in the LNP paperwork I asked myself, "Am I willing to PAY an extra $120 every year to avoid the occasional, temporary service drop-out?"

My answer was "No, it's not worth it", so I switched. I decided the savings more than justified the occasional inconvenience. Our internet service rarely goes out, and when it does, the outages are short.

W're spending a LOT more time on the phone with friends and family out of state, keeping in touch more often, now that the toll meter doesn't spin every time we dial their number. That alone was worth it to us.

You have to decide what's best for you, evaluate your priorities and act accordingly.

 
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sbmlat
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Joined: Jan 10, 2005
Posts: 69

PostPosted: Tue Jan 25, 2005 4:20 pm    Post subject: Reply with quote Back to top

From my Dashboard:


At this time we are experiencing difficulty with the Northern Telecom switch in our call center. As a result, some callers are being disconnected or experiencing longer than normal hold times when attempting to speak with our Customer Care department. Your phone service will not be affected by this issue.

We are working on the problem and hope to have this resolved shortly. In the interim, you may wish to access online help from the Learning Center at the Help page of our website.

We apologize for any inconvenience this may cause.
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pdrayton
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Joined: Nov 27, 2004
Posts: 49

PostPosted: Tue Jan 25, 2005 10:21 pm    Post subject: Reply with quote Back to top

Blind dog, you're in New England and will easily save close to $700 per year and probably more if you switch to Vonage.

I understand your concerns, however. Rather than transfering a number to Vonage you might want to just add a Vonage line and let them assign the number (you pick the area code)... then see how it works. Perhaps gradually making a switch would let you avoid any problems.

I ditched my Verizon service in late November (I just went for new phone numbers rather than deal with an indeterminant date for an existing number to finally get working on Vonage) and got the infamous Linksys RT31P2 router. You know, the one that everyone is complaining about having awful background noise. Well... my RT31P2 has crystal clear calls and is superior to my Verizon landline phones.

So, just remember that problems are amplified on forums and don't necessarily reflect actual usage and experience for the typical customer.

I'm having a blast with low phone bills and clear calls. And I save $750 over what I was paying for with Verizon... and Verizon didn't offer as many features as Vonage.

The only thing I've had to do is remember to power cycle my routers and modem after a blackout (only had 4 of those in my part of Boston in the past 2 months Exclamation ).
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matth
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Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Jan 26, 2005 8:05 am    Post subject: Reply with quote Back to top

That's odd.. I can't understand why you'd need to power cycle stuff... it should just come up.
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Blind-Dog
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Joined: Jan 25, 2005
Posts: 3
Location: Rhode Island

PostPosted: Wed Jan 26, 2005 10:18 am    Post subject: today: no dial tone, no tech support, no vonage Reply with quote Back to top

Thank you rebus and pdrayton for the reply...

My tolerance for risk is way above average. But as a both off-shore and heavy-weather sailor, I am also not afraid to bring along a life-vest or wear a harness.

The $avings is certainly one of the attractions to Vonage.. but at the same time I spent a considerable amount of $$$ when I originally purchased my life-vest and harness. (They were from a reliable source with a history of performance... when it counts).

The suggestion: [add a Vonage line and let them assign the number (you pick the area code)... then see how it works] seems to be the best solution with the option of having the life-vest and harness standing by if Vonage takes a wave the wrong way. Sprint

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smwoods
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PostPosted: Wed Jan 26, 2005 3:57 pm    Post subject: Re: Outage Reply with quote Back to top

kd1s wrote:
We had a four hour outage here in Providence but that was due to Cox cable going belly up for that time.

When I've had problems I've usually had to wait a half hour or more before I can talk to someone who has a clue. And I've found that by using the regular number as opposed to the 800 number I have fewer problems getting through.

But I will tell you all what I have told people on other discussion boards regarding Vonage support. If you want support go right ahead and pay your former company $50 to $80 a month for the same functionality but better support.

Vonage does have to figure this out though. I've emailed support never to get a response. But to date I have only had one problem and that had to do with my predilection for vintage Western Electric phones which REQUIRE 90VAC @20Hz to ring properly. My Linksys RT31P2 came to me pushign only 60VAC @ 20Hz. Got on the phone with a gentleman who used to be a switching technician and we were able to resolve the problem in short amount of time.


I see you have COX cable, did you happen to have Cox phone prior to Vonage. I have now been waiting 60 days for my number to be ported. The good news is Cox is going to start offering Voip within a few months, and then you will get customer service. They also indicate that the service will be less $ than Vonage.
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pdrayton
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PostPosted: Thu Jan 27, 2005 6:35 am    Post subject: Reply with quote Back to top

Matth,

I usually have to power cycle after a blackout. Sometimes I don't, but usually I do.

The modem will work fine, and the RT31P2 picks up the internet and feeds it to my Airport Express router, but the phone won't work.

So... during extended blackouts I just unplug the Airport Express, the RT31P2 and the cable modem so that when power seems to be definitely back on I just plug them in one-by-one starting with the modem.

One is supposed to unplug appliances during a blackout anyway, so it's really not an inconvenience to power cycle. Having frequent blackouts is inconvenient, however!

Oh... the backup number works well during outages, too. No missed calls!
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