Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Robertsax Posted:
If you cook meals
for the rest from
the week, it can
save you a lot of
time. I
established
...

In The Forum:
Vonage UK
Topic:
Wholesale Memphis Grizzlies Jerseys
On Aug 18, 2017 at 20:20:06

ElalfZek Posted:
oakley big taco
sunglasses A pair
of Converse may be
the everyone shoe
hence conjures
...

In The Forum:
Vonage
Topic:
coach backpacks outlet 67119350
On Aug 17, 2017 at 04:29:27

Robertsax Posted:
This will enable
you view a website
in a 21" screen
and view this in
an iPhone in equal
...

In The Forum:
Vonage
Topic:
Wholesale Manchester United Jerseys
On Aug 15, 2017 at 13:43:28

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Blind-Dog
New Forum Member
New Forum Member


Joined: Jan 25, 2005
Posts: 3
Location: Rhode Island

PostPosted: Tue Jan 25, 2005 3:00 pm    Post subject: today: no dial tone, no tech support, no vonage Reply with quote Back to top

I am new to this Voip Forum and new as a prospective Vonage user.

I am certainly sold on the features, benefits and advantages... but reluctant to switch my telephone business and fax accounts over... after reading all the issues in this forum. I will continue to check the forum on a regular basis to "test the water" before I jump in for my own swim.

My current phone system is extremely reliable (Land, Cell & Fax) and my internet service has very little or no down time. I am currently getting what I am paying for... and can't afford to be without service during the change-over.

Is anyone in a similar situation that can shed some light Question

_________________
"Even a blind dog finds a bone every so often..."
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Jan 25, 2005 4:15 pm    Post subject: Reply with quote Back to top

All depends on your tolerance for risk. Nobody wants less reliable phone service, and I am no exception. But-- switching to Vonage is going to save us $120/year on basic phone service alone, not to mention the extra money saved on long distance.

Before sending in the LNP paperwork I asked myself, "Am I willing to PAY an extra $120 every year to avoid the occasional, temporary service drop-out?"

My answer was "No, it's not worth it", so I switched. I decided the savings more than justified the occasional inconvenience. Our internet service rarely goes out, and when it does, the outages are short.

W're spending a LOT more time on the phone with friends and family out of state, keeping in touch more often, now that the toll meter doesn't spin every time we dial their number. That alone was worth it to us.

You have to decide what's best for you, evaluate your priorities and act accordingly.

 
View user's profile Send private message
sbmlat
Full Forum Member
Full Forum Member


Joined: Jan 10, 2005
Posts: 69

PostPosted: Tue Jan 25, 2005 4:20 pm    Post subject: Reply with quote Back to top

From my Dashboard:


At this time we are experiencing difficulty with the Northern Telecom switch in our call center. As a result, some callers are being disconnected or experiencing longer than normal hold times when attempting to speak with our Customer Care department. Your phone service will not be affected by this issue.

We are working on the problem and hope to have this resolved shortly. In the interim, you may wish to access online help from the Learning Center at the Help page of our website.

We apologize for any inconvenience this may cause.
View user's profile Send private message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Tue Jan 25, 2005 10:21 pm    Post subject: Reply with quote Back to top

Blind dog, you're in New England and will easily save close to $700 per year and probably more if you switch to Vonage.

I understand your concerns, however. Rather than transfering a number to Vonage you might want to just add a Vonage line and let them assign the number (you pick the area code)... then see how it works. Perhaps gradually making a switch would let you avoid any problems.

I ditched my Verizon service in late November (I just went for new phone numbers rather than deal with an indeterminant date for an existing number to finally get working on Vonage) and got the infamous Linksys RT31P2 router. You know, the one that everyone is complaining about having awful background noise. Well... my RT31P2 has crystal clear calls and is superior to my Verizon landline phones.

So, just remember that problems are amplified on forums and don't necessarily reflect actual usage and experience for the typical customer.

I'm having a blast with low phone bills and clear calls. And I save $750 over what I was paying for with Verizon... and Verizon didn't offer as many features as Vonage.

The only thing I've had to do is remember to power cycle my routers and modem after a blackout (only had 4 of those in my part of Boston in the past 2 months Exclamation ).
View user's profile Send private message
matth
Vonage Forum Master
Vonage Forum Master


Joined: Dec 07, 2004
Posts: 281
Location: Williamsport, PA

PostPosted: Wed Jan 26, 2005 8:05 am    Post subject: Reply with quote Back to top

That's odd.. I can't understand why you'd need to power cycle stuff... it should just come up.
View user's profile Send private message Visit poster's website AIM Address
Blind-Dog
New Forum Member
New Forum Member


Joined: Jan 25, 2005
Posts: 3
Location: Rhode Island

PostPosted: Wed Jan 26, 2005 10:18 am    Post subject: today: no dial tone, no tech support, no vonage Reply with quote Back to top

Thank you rebus and pdrayton for the reply...

My tolerance for risk is way above average. But as a both off-shore and heavy-weather sailor, I am also not afraid to bring along a life-vest or wear a harness.

The $avings is certainly one of the attractions to Vonage.. but at the same time I spent a considerable amount of $$$ when I originally purchased my life-vest and harness. (They were from a reliable source with a history of performance... when it counts).

The suggestion: [add a Vonage line and let them assign the number (you pick the area code)... then see how it works] seems to be the best solution with the option of having the life-vest and harness standing by if Vonage takes a wave the wrong way. Sprint

_________________
"Even a blind dog finds a bone every so often..."
View user's profile Send private message
smwoods
New Forum Member
New Forum Member


Joined: Dec 31, 2004
Posts: 3

PostPosted: Wed Jan 26, 2005 3:57 pm    Post subject: Re: Outage Reply with quote Back to top

kd1s wrote:
We had a four hour outage here in Providence but that was due to Cox cable going belly up for that time.

When I've had problems I've usually had to wait a half hour or more before I can talk to someone who has a clue. And I've found that by using the regular number as opposed to the 800 number I have fewer problems getting through.

But I will tell you all what I have told people on other discussion boards regarding Vonage support. If you want support go right ahead and pay your former company $50 to $80 a month for the same functionality but better support.

Vonage does have to figure this out though. I've emailed support never to get a response. But to date I have only had one problem and that had to do with my predilection for vintage Western Electric phones which REQUIRE 90VAC @20Hz to ring properly. My Linksys RT31P2 came to me pushign only 60VAC @ 20Hz. Got on the phone with a gentleman who used to be a switching technician and we were able to resolve the problem in short amount of time.


I see you have COX cable, did you happen to have Cox phone prior to Vonage. I have now been waiting 60 days for my number to be ported. The good news is Cox is going to start offering Voip within a few months, and then you will get customer service. They also indicate that the service will be less $ than Vonage.
View user's profile Send private message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Thu Jan 27, 2005 6:35 am    Post subject: Reply with quote Back to top

Matth,

I usually have to power cycle after a blackout. Sometimes I don't, but usually I do.

The modem will work fine, and the RT31P2 picks up the internet and feeds it to my Airport Express router, but the phone won't work.

So... during extended blackouts I just unplug the Airport Express, the RT31P2 and the cable modem so that when power seems to be definitely back on I just plug them in one-by-one starting with the modem.

One is supposed to unplug appliances during a blackout anyway, so it's really not an inconvenience to power cycle. Having frequent blackouts is inconvenient, however!

Oh... the backup number works well during outages, too. No missed calls!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 8.03
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.34 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum