I attempted to get some information from a toll free Public Service number: 1-866-432-8435. I received the following message: "You have entered a number that can not be reached from your calling area. 47706". Ok! stuff happens. I then called the number from my cell phone without difficulty. So! Vonage, therefore, is in error. What gives?
I attempted to get some information from a toll free Public Service number: 1-866-432-8435. I received the following message: "You have entered a number that can not be reached from your calling area. 47706". Ok! stuff happens. I then called the number from my cell phone without difficulty. So! Vonage, therefore, is in error. What gives?
I tried your number with my cell phone and I get "You have entered a number that can not be reached..."
RiZEd Moderator
Joined: Jun 15, 2004 Posts: 22
Location: Ontario, (Canada)
There is an easy but technical explanation to this problem but it unfortunately cannot be corrected. Vonage can only route toll free calls to National Toll Free numbers. Vonage cannot call Local or Regional toll free numbers. The number you are calling only be called from residents in that area code or region. Now I know your Vonage number is from that region but here is where it gets technical.
All toll free calls placed through Vonage get routed out of a New York City gateway and carrier the caller ID of our carrier which is in the 646 area code. So, when calling a local or regional toll free number, it would appear the call is coming from NYC. These calls will not route. I get the same message right now if I call from my NJ cell phone with a 732 area code and would get the same from any land line provider not in your region.
There is an easy but technical explanation to this problem but it unfortunately cannot be corrected. Vonage can only route toll free calls to National Toll Free numbers. Vonage cannot call Local or Regional toll free numbers. The number you are calling only be called from residents in that area code or region. Now I know your Vonage number is from that region but here is where it gets technical.
All toll free calls placed through Vonage get routed out of a New York City gateway and carrier the caller ID of our carrier which is in the 646 area code. So, when calling a local or regional toll free number, it would appear the call is coming from NYC. These calls will not route. I get the same message right now if I call from my NJ cell phone with a 732 area code and would get the same from any land line provider not in your region.
Montréal Québec?!
Parlez-vous français?
RiZEd Moderator
Joined: Jun 15, 2004 Posts: 22
Location: Ontario, (Canada)
Mystery solved, but what of the claim made by Vonage that, "You can make calls to any phone on Earth"? Yet, I can live with it. Even the local phone company, Qwest, had some quarks in the system as well. So, on to bigger and better things.
rebus Vonage Forum Evangelist
Joined: Dec 04, 2004 Posts: 448
Location: Tampa Bay
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