Vonage Forum Associate
Joined: Apr 27, 2004
Location: Barcelona, Spain
My Vonage-locked RT31P2 had stayed at firmware v1.27.01 for years, despite that Vonage service is meant to automatically upgrade firmware, and the final RT31P2 firmware release 1.30.01 has been available for a couple of years already.
It took me half a $%#@$ day to get this resolved - even with Vonage's massively, uncoutably, fantastically improved telephone tech support. (This is the first time, in six years of using Vonage service, that I've not only had no problems with Vonage tech support, I've simply been pleased top to bottom with them. Wow. Just, wow).
Side note, as many others have mentioned, Vonage-locked RT31P2 routers do not use Linksys firmware - they use only Vonage custom firmware. Below I link to the latest 1.30.01 firmware for the Vonage specific RT31P2 router, with instructions on how to get it to update.
Here's the final notes for anyone still using an RT31P2 which has not yet received its v1.30.01 firmware upgrade:
1. If you're happy with how your service is working, leave it alone. (Always good advice where upgrades are concerned, unless the version you're running is known to have a security problem. I'm not aware of security problems with the RT31P2, but I could be missing something).
2. If you do need to upgrade for whatever reason, as I did because the 1.27.01 firmware couldn't handle substantial data passing through the device, which resulted in lots of TCP connection drops (you'd only notice if you were using Telnet, or FTP, or SSH, or something other than HTTP/web which reconnects pretty readily), then here's what I found: The automatic upgrade of the firmware from the Vonage servers - obviously - isn't reliable. I performed a packet capture between my RT31P2 and my ISP router, during a reboot of the RT31P2, after Vonage tech support had ensured that the device's configuration in Vonage's servers would force a firmware upgrade. I did indeed see the RT31P2 trying to download firmware from Vonage, but I also saw that attempt fail, and the RT31P2 stayed at 1.27.01. (Oddly, at the start of all this, this morning, Vonage's system showed that my RT31P2 was already running 1.30.01 - I guess it assumes that upgrades are successful...?!)
3. Download the Vonage-locked RT31P2 firmware v1.30.01 directly - it's at http://httpconfig.vonage.net/RT31P2_v1.30.01_000_VM_3.1.06_LI_combin_code.bin
4. Connect to your RT31P2's admin web interface (by default, http://192.168.15.1). Click on Administration, and then Firmware Upgrade. Browse to wherever you saved the RT31P2_v1.30.01_... file, and click Upgrade. Accept the warning about needing to restart the device as a result of the upgrade.
5. Don't use your Vonage Voip phone. A Vonage tech suggested that the upgrade might be prevented by a phone being in use. I don't know for sure.
6. Most importantly - this is the thing which wasted so much of my time today: A few seconds after you begin the upload of the new firmware .bin file to the RT31P2, it will pop up an authentication prompt. It doesn't want your normal user authentication to the RT31P2 user web admin interface - it wants a different admin password. There are apparently several of these, but the one which worked for me (which I found elsewhere in these fora) was 7756112. I happened to use the username "user" with that, though elsewhere on the RT31P2 authentication prompts actually don't care what you put in the username field, so I don't know if that mattered here. What mattered was that password, 7756112. Other passwords that I found mentioned which might work are 8995533, 50274537, and 91916911.
After that, the upgrade worked correctly.
Here's the trick: If you don't get that admin password right, the RT31P2 upgrade process does NOT tell you so. It continues showing the upload progress bar, and around 15 to 30 seconds later again pops up an authentication prompt. After a minute or so, the upload progress bar - whether you've typed a correct password or not - will be replaced by a click-button (it doesn't do anything, it just happens to be a click-button) saying something about how the Setup may take a few minutes, and don't interrupt/reboot. If you have typed a correct password, it will not prompt you for authentication again through the rest of the firmware upgrade process. If you have not typed a correct password, it will continue to re-prompt you every 15 to 30 seconds, continue to show the upload progress bar and then the "Setup will take a few minutes..." click-button, but will *never do anything*. You could sit there typing anything you want at the never-ending series of authentication prompts forever. Waste of time.
Bonus for me, the problem of dropped TCP circuits appears to have been resolved by the 1.30.01 firmware update.
Best wishes to all, and happy 2010 from my 2004 RT31P2! :-)
Jay Libove, CISSP, CIPP