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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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rinzano
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Joined: Dec 29, 2009
Posts: 1

PostPosted: Tue Dec 29, 2009 10:55 am    Post subject: No dial tone with modem or fax Reply with quote Back to top

My Vonage service works great on my telephones, however my fax and modem will not receive a dial tone. I've worked on phone systems for 15 years, and I've tried everything.

Let me give you a quick rundown of what is happening:

All phones work fine. Tried disconnecting all phones and only plugging in fax or modem. No dial tone.

Took modem or fax off hook manually. No dial tone.

If I leave it off long enough, I can hear the data burst sent by Vonage to the adapter on the PC/Fax speaker.

Fax and Modem recognize when the phone is ringing, but I get a "No Carrier" or "No Dial Tone" when the modem or fax tries to answer.

Hooked up my butt set and set to monitor. Told fax and modem to try to dial out. faint DTMF tones heard on butt set.

If I leave the modem or fax off hook and call my house, I can hear the ring voltage and the CID data burst. Almost seems as if my modem AND fax machine are butt sets on the monitor mode.

The problem seemed to start when I stopped using my Linksys RT31P2 (which I had no problems with, just wanted the new, cool-looking adapter) and started using the VPortal VDV21-VD. Just hooked up the Linksys again after about one year and I'm having the same problem. I'd love it if someone from Vonage could lower the voltage threshold that the adapter uses to determine when a device is off hook. It seems like the modem or fax is not creating enough resistance on the line for the adapter to realize that it is off-hook. I think that may solve the problem.

Any ideas?

Thanks

Rob
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kmann
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Joined: Jan 03, 2009
Posts: 86

PostPosted: Fri Feb 26, 2010 8:13 am    Post subject: Reply with quote Back to top

Do you have 1 or 2 lines (phone numbers) ? With the V-Portal make sure the phone cord is a single/one-line-cord. This will have only one pair of wires and are positioned in the two (Pins) center conductors of the RJ11 plug ( [ || ] ). When connecting to your FAX machine, connect to the LINE port of the FAX machine. The AUX or EXT port on the FAX machine is for a phone or answering machine.

http://cableorganizer.com/articles/network-instructions.htm


The Vonage TA supports up to 5 REN
http://en.wikipedia.org/wiki/Ringer_equivalence_number
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