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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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navmi
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PostPosted: Tue Dec 22, 2009 7:37 pm    Post subject: Vonage Disconnect Fee Reply with quote Back to top

Anybody aware of total disconnect fee Vonage charges?
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navmi
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PostPosted: Tue Dec 22, 2009 7:41 pm    Post subject: Vonage Disconnect Fee Reply with quote Back to top

I just spoke to Vonage customer care. Shocked to hear the total charges they impose on disconnection. If you are taking a new connection please be aware that the instrument Vonage provide does not come free. When you disconnect the line, you will be charged $100 + $39.99. $100 part is never told to customers even if you ask the customer support. This is like cheating the pople having good faith in Vonage. Almost all my friends are shocked to hear this. Most of them shifted from TWC to Vonage and now they need to pay $100 upon disconnection which nobody were aware of.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Dec 23, 2009 2:43 pm    Post subject: Reply with quote Back to top

Those are listed in the Terms of Service. When you sign up for Vonage, you state that you have read the Terms of Service. If you did not read them, it is your own fault.
It is fully spelled out in the Terms of Service at "6.5 (a)" - Fees upon disconnection.
Terms of Service
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Dec 23, 2009 7:22 pm    Post subject: Reply with quote Back to top

This may be spelled out in the Terms of Service, but Customer Service should be up front on it when asked. Anything less may be legally correct, but is hardly the way that a respectable company should behave.

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Steve Gray
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Thu Dec 24, 2009 12:55 am    Post subject: Reply with quote Back to top

When you sign up for wireless service, they do not advise you up front of ETF.
When you sign up for DirectTV or Dish, they do not advise you of ETF.
IF you ask, they will tell you, but most people DON'T ask.
So when Vonage doesn't tell you EVERYTHING in the Terms of Service without you asking up front, they are wrong.
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Steve48
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Posts: 4777

PostPosted: Thu Dec 24, 2009 10:59 am    Post subject: Reply with quote Back to top

The OP indicated that Customer Service doesn't tell you even when asked. I don't know if that's correct, but if it is, then it isn't a fair business practice.

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Steve Gray
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derk
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PostPosted: Fri Jan 08, 2010 3:18 pm    Post subject: Reply with quote Back to top

So as a Vonage customer you're required to pay a disconnect fee no matter how long you've been a customer?

I can understand if I have a 12 year agreement and I cancel early but if I don't have any such agreement I should be able to cancel without any fee.
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kdf55
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PostPosted: Fri Jan 08, 2010 5:26 pm    Post subject: Reply with quote Back to top

It is not a disconnect fee, it is an early termination fee. If you do not complete the terms of your contract, you must pay an early termination fee (not a disconnect fee).
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iknowthis1
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PostPosted: Wed Jan 13, 2010 1:15 am    Post subject: Disconnection Fee Reply with quote Back to top

legally there supposed to. did some digging and found that this was a reason for the attorney generals offices looking into that.

theres a number of places to get your issue heard, dig around i found some on ihatevonage.com and a few other sources about these fees. theres a section in there TOS about arbitration, you can go that route. arbitration@vonage.com.
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jim2766
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Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Sun Jan 17, 2010 1:30 pm    Post subject: Reply with quote Back to top

From their website:

What is a disconnection fee?
Vonage charges a disconnection fee per voice line of $39.99 if you cancel your service within 1 year from the date of your order.

If your subscription date is on or after May 29, 2009, and your service is disconnected after 1 year following your subscription date, the disconnection fee is waived.

If your subscription date is on or between February 1, 2007 and before May 29, 2009, and your service is disconnected after 2 years following your subscription date, the disconnection fee is waived.
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