Virtual number gone

Posts: 19 · Posted: Sun Jan 23, 2005 8:59 am Post subject: Virtual number gone

I just wnent to the Vonage website and clicked on Manage Virtual Number. The site says I ave no virtual numbers but I have always had one in the 617 area code. When I dialed my virtual number from my POTS line it did ring on my Vonage line.

Anyone know what the deal is?

Posts: 3198 · Posted: Sun Jan 23, 2005 10:17 am Post subject:

nope. your best bet for these type of issues is to contact Vonage directly, as no one here can access your account, etc.

Posts: 86 · Posted: Sun Jan 23, 2005 10:54 pm Post subject:

Ah, You get a virtual number during a number transfer..
And is is removed after the transfer.

If you have a regualr VN and it disappeared call Customer Care..866-243-4357. (24/7)

Posts: 19 · Posted: Mon Jan 24, 2005 5:09 am Post subject:

It was not a number transfer. It was a 2nd number on my existing service.

Posts: 66 · Posted: Mon Jan 24, 2005 8:03 am Post subject:

Could it be possible if your VN is still operational, but your not paying for it be a good thing? Smile

Just kidding. You might want to contact Vonage before you potentially lose the number altogether.

Posts: 86 · Posted: Mon Jan 24, 2005 9:00 am Post subject:

Exactly, Call Customer Care...if you wait too long the number will be lost, or will be placed back in the queue and might be choose by another person.