I am trying to connect in Berlin Germany. The system does not recognize the internet connection/internet cable/internet port as I continue to receive (Error Code 001)--requesting that I disconnect and re-connect the blue internet cable... Troubleshooting I have completed, but resulting in the same Error Code 001: 1. Disconnect internet cable from Vonage & reconnect, from router & reconnect, from both and reconnect (cable clicks into place on both) 2. Same as above with restart of Vonage, restart of router, and with restart of both 3. Verification of internet speed 4. I have checked the Blue internet cable and the router by direct connection from router to my laptop and there is full connection and functionality. It seems that the only part not working is the Vonage module... Whats next??? This is quite frustrating and simply will not work! Thanks for anything you can offer for support...
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