DSL>VONAGE>Linksys

Posts: 4 · New Forum Member Joined: Nov 19, 2009 Posts: 4

I will gladly paypal $25 to anyone who can help or make a donation to someone who uses PayPal on your behalf. I am available to talk via email, messenger phone or here. We had an old router that worked. I upgraded to a slightly better one thinking it would help - nothing works now. I can not get on the internet w/router hooked up. My kid plays Warcraft & is going nuts - any help. Windows 7 mentions a DNS issue but no details.

I am running windows 7
*Using Bittorrent (the ability to torrent quickly) along with online gaming is the most important thing*

So if there is a more intelligent way to setup my system which will assist me with the above that would be what I am most interested in.

Beyond a general understanding I do not understand:
Ports/forwarding; TCP/IP;DNS;DHCP;WAN and so on.

However, I understand them and believe they are important when one desires max torrent speed.

I had an ancient dlink router which worked. However, it was suggested I purchase a new router. I bought a linksys befw1154(Ether-Cable/DSL 4 port switch) router. Although not the newest it is more up to date than the 11 + year old D-Link.

I am not computer savvy but follow instructions and google unknown terms better than anyone I know. I DID NOT hook up my previous DSL/Vonage/Router and no one is available to assist me. Before I switched it worked like a champ!!!! So the problem is ME!

Keep in mind this is windows 7.

I have the standard Motorola modem SBC/AT&T provide the vast majority of customers. My Vonage box is 2 lines.

DSL>Vonage>Computer - all works fine
1 2 3
DSL>Vonage>Router>Computer(s)
1 2 3 4

Considering the later 4 component setup. As Vonage is in the #2 position wouldn't this conflict with the router? Is this ok? Shouldn't Vonage be after the router? But this is what I believe Vonage suggests and how I was set up before.

I have the ethernet cable running from the DSL to the Vonagebox.
then>
Another ethernet cable goes from Vonage to the WAN port on my router.

Port 1 connects to my computer and port 2 connects to the other computer.
-------------
A more detailed/different way to explain this:
DSL>VONAGE(in/'internet' - blue color port)>Vonage(out/computer - yellow color port)>WAN
-Router Ports 1 & 2 are connected via ethernet to each computer

With this config I am unable to access the internet.

Does Vonage need to go after my router?
DSL > Router(Wan port)>Router port 1>Vonage(in)>Vonage(out)>MY computer then Router port2>second computer

I am confused.... Ports, wires, lights, terms, networks....

THEN then there is software:
Additional software information(Linksys):
Per SBC/AT&T something called PPPoE is enabled
Myuser name and password are entered into the router(setup menu)
Obtain IP Address Automatically is selected
Obtain DNS Auto is selected Auto - I believe
DHCP Enabled

Windows7 Software Setup
The networking options are different from Vista/Xp

ControlPanel>Network>Local Area Connections>Properties

The above brings me to the local area connection property window.
> Internet Protocol Version4(TCP/IPv4)>click properties
Auto IP/DNS select checked

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

The setup DSL>Vonage>Router>Computers, which worked before, should still be fine. Since DSL>Vonage>Computer still works, the issue seems to be with your new router. A likely problem is that both Vonage and the new router are acting as DHCP servers and are giving out conflicting addresses. For example, if Vonage is using the address set 192.168.15.xxx to assign the addresses, and your new router is doing the same, then you'll have a conflict.

If this is the problem, the solution is to change the addressing being handed out by your new router to something else, like 192.168.16.xxx . To do that, power up your new router with it disconnected from the Vonage box and plug your computer into one of the LAN ports on that router. Log on to the admin page and make the change. Power down and connect the WAN port of the router to the Vonage box. Power up in the sequence modem, Vonage, router, computer.

Posts: 4 · New Forum Member Joined: Nov 19, 2009 Posts: 4

Steve48 wrote:

The setup DSL>Vonage>Router>Computers, which worked before, should still be fine. Since DSL>Vonage>Computer still works, the issue seems to be with your new router. A likely problem is that both Vonage and the new router are acting as DHCP servers and are giving out conflicting addresses. For example, if Vonage is using the address set 192.168.15.xxx to assign the addresses, and your new router is doing the same, then you'll have a conflict.

If this is the problem, the solution is to change the addressing being handed out by your new router to something else, like 192.168.16.xxx . To do that, power up your new router with it disconnected from the Vonage box and plug your computer into one of the LAN ports on that router. Log on to the admin page and make the change. Power down and connect the WAN port of the router to the Vonage box. Power up in the sequence modem, Vonage, router, computer.

My Dlink router sat at:
192.168.1.1
My Link sys sits at the same location

My modem sits at

192.168.1.254

When the router is plugged in I can not access my modem.

I am running into a PPPoE issue, I believe? I am not really sure what this is. When I had my dlink router my modem handled the PPPoE. Now from reading and research it seems my router should handle it.

If this is the case I have 2 options to set my modem to:
PPP or bridge.

I have so many choices and options - I am sick.

My d-link modem worked with the same setup. It sat at the same ip as the linksys. Therefore I am inclined to believe this is a user set up issue not an IP/Port issue.

Still not close to getting this problem solved - ty for your thoughts?!?!?
----GAH!

I am not technically savvy enough to understand your advice. I think it is not right because my old setup worked and I accessed the dlink by typing the same thing I type to access my linksys(198.168.1.1)

One VERY odd thing? Although I am unable to connect to the web via browser I am somehow connected to the internet. I know this because although SLOWER torrents work and my windows 7 gadgets still update - WHAT THE HECK?

2 Errors I receive from my event viewer:
The client was unable to validate the following as active DNS server(s) that can service this client. The server(s) may be temporarily unavailable, or may be incorrectly configured. 192.168.1.1

The IP address lease 192.168.1.100 for the Network Card with network address 0x00248C4F9747 has been denied by the DHCP server 192.168.15.1 (The DHCP Server sent a DHCPNACK message).

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Since the setup modem>Vonage is working, the Vonage unit must be set up to handle the PPPoE issues. You want to leave that alone.

Are you sure that you're accessing the new router by typing in 192.168.1.1?? That doesn't sound right. Disconnect your router from everything else. Also disconnect a wired computer from everything else. Now plug the computer in to a LAN port on the new router. Power up the router and the computer and try to log on to the router admin page. Does 192.168.1.1 work? If not, does 192.168.15.1 work?

If it is, in fact, 192.168.1.1, change it to 192.168.2.1 .

What was the model number of the old Dlink?

Posts: 4 · New Forum Member Joined: Nov 19, 2009 Posts: 4

AHHHHHHHHHH

Posts: 4 · New Forum Member Joined: Nov 19, 2009 Posts: 4

First thank you. Vonage tells me to call my ISP for help to set up a router. My ISP(AT&T) wants to charge me $100.00 per solution because the product(router) is not AT&T. Yes, I know some tech might circumvent this 'rule' and help anyway. I have literally hung up 16 times and called back and asked. I can not afford the $100.00. If this does not work or you(anyone) can not help me I will continute to use my dlink.

RIGHT NOW both computers are on line using the Dlink router. However, I was mistaken the dlink router sits at: 192.162.0.1. The default for the linksys model I have is 192.168.1.1. This can be verified here(http://compnetworking.about.com/od/routers/g/192_168_1_1_def.htm)

The WAN IP for the router I am no now is:
192.168.15.3
The LAN IP is:
192.168.0.1
The Dlink is set on Dynamic IP - whatever that means.

The Router works - the DLiNK. This tells me all I need to do is change the LAN IP of the Linksys to what the Dlink is now(192.168.0.1). Make the Linksys "Dynamic" and stuff should work.

RIGHT? RIGHT! WooHoo!

Or no? Does none of this make no sense and I should just stick with the Dlink because it works for now?

Here is technical information:
Is this the information a savvy(or non savvy hacker might want?). I do not care! Hopefully this helps you help me! It is all individually and uniquely password protected! I do not really know what a lick of it means. But, here it is. IF this helps you/someone help me please give me the email to paypal the $25 to
MODEM:

IP Address 99.178.226.2
IP Gateway 99.178.227.254
DNS Servers 68.94.156.1
68.94.157.1
Mode PPP on the modem (Private IP for LAN device)

=========================
From IPCONFIG :
IPv4 Address. . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
==============================
From Router:
MAC Address
00-80-c8-1b-db-a3
IP Address
192.168.0.1
Subnet Mask
255.255.255.0
DHCP Server
Enabled

WAN

Connection
DHCP Client Connected
IP Address
192.168.15.3
Subnet Mask
255.255.255.0
Default Gateway
192.168.15.1
DNS
192.168.1.254(this is my modem). I could not access it through the linksys.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

TonyIn wrote:

The Router works - the DLiNK. This tells me all I need to do is change the LAN IP of the Linksys to what the Dlink is now(192.168.0.1). Make the Linksys "Dynamic" and stuff should work.

RIGHT? RIGHT! WooHoo!

Or no? Does none of this make no sense and I should just stick with the Dlink because it works for now?

Now I'm confused. It sounds as if you have the new Linksys working. But now you want to stick with the Dlink?