Posted:
Mon Nov 16, 2009 12:01 pm Post subject: Poor sound quality with static and periodic dead air
Hi - I'm a new user to Vonage Canada, but a long time user of Vonage US. I have been having a horrible time with sound quality. Static, volume changes, and these periodic (1 second every 20 seconds or so) spots of dead air (people describe it as when you have call waiting, the one end gets a beep, while the other just doesn't hear anything.... except I don't have call waiting).
Vonage support has been very responsive in their replies which is great, except nothing seems to be changing. I never had any problems in the US, but my bandwidth was significantly better there.
I'm on Bell Sympatico basic DSL, but I run Skype and also Sametime Voice (which is through VPN as well) and don't have any sound quality issues, so don't see why it should be a bandwidth issue.
I would love to stay with Vonage, but maybe will just have to stick it out with Bell, or hope that Gizmo5/Google hurries up....
and see how you score (called a MOS score, the higher the score the better. 4.0 is great). It will measure loss and jitter to determine if your connection is capable of providing a good Voip call.
If you are unsure of your bandwidth or think there may be something going on with your connection also use this Broadband Speed Test and see how it rates you. In this test it will produce a QOS score and again the higer the better.
Given your problem description it is very likely bandwidth related issues. Check to see if you have someone in your home or downloading from the internet. This often is the issue. -Ravi Shanghavi, Ottawa
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