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Fletcher
Vonage Forum Master
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Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sat Jan 22, 2005 12:37 pm    Post subject: Linksys WCG200 and RT31P2 Reply with quote Back to top

I just signed up for Vonage unlimited residential service and am concerned that I may not be able to use the phone adapter/router that is being shipped to me with my current system.

I use a relatively new Linksys WCG200 combined modem/router/wireless access point and had expected to received a PAP2 phone adapter to plug into one of the open ethernet ports on the WCG200.

The confirmation email says Vonage is shipping a RT31P2 router instead of a PAP2 phone adapter, so I'm concerned whether adding a second router will work with my setup. Since my current combo router has a built-in modem rather than a separate cable modem, I can only add the new Vonage device after my current WCG200 router, not before.

Will this work, or am I screwed? I hate to wait a week or more to receive a device that is not going to work with my set up. (I called Vonage and talked to a rep before signing up for the service, but the rep only talked about the PAP2 and never mentioned that I might be sent a second router. When I ordered online, I was not given any option of which device I wanted.)

Thanks for any information or advice. I did search the forums before asking this question, but I didn't see any post that addresses this specific set up issue.

- Fletcher
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Jan 22, 2005 12:43 pm    Post subject: Reply with quote Back to top

You should be fine. Plug in the RT31P2 as you would any other LAN device. If your current router supports QoS, set the port linking your Vonage adapter to High priority. The primary issue is making sure the phone adapter gets adequate bandwidth to support the call. By setting QoS on that port to High priority, you're assuring that it will get first dibbs on available bandwidth. We're running multiple RT31P2's behind an old Linksys 8-port broadband router (with QoS on those ports set to High) and all works great.

 
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Fletcher
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Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Sat Jan 22, 2005 12:57 pm    Post subject: Reply with quote Back to top

Thanks, Rebus. That's a relief. I'm looking forward to getting this working.

- Flectcher
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Fletcher
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Joined: Jan 22, 2005
Posts: 222
Location: NYC Metro

PostPosted: Wed Jan 26, 2005 9:30 am    Post subject: Reply with quote Back to top

Just wanted to give an update, since other new users may be a system similar to mine and looking for information about the setup.

I use a new Linksys WCG200 combined cable modem/router/wireless access point, so Vonage's phone adapter (Linksys RT31P2) must be plugged in after my original router. (Otherwise the phone adapter would be in front of my modem.)

I received the RT31P2 yesterday. I plugged in the power cord, attached the ethernet cable from the RTP31P2 to the first port on my WCG200, and plugged my phone cable into phone port 1 on the RT31P2. That all took less than two minutes. I didn't assign a fixed IP or put the device in a DMZ. (I figured I would try it without any of that first.)

I immediately got a clear and continuous dial tone, with no white noise, and the system is working great so far. I've made and received calls, checked voice mail, etc. No problems here, and I'm very pleased with the service. (Fingers crossed!)

This was almost as easy as just plugging a new phone into a regular wall phone jack.

- Fletcher
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genewebb
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Joined: Apr 16, 2005
Posts: 1

PostPosted: Sat Apr 16, 2005 9:14 pm    Post subject: Reply with quote Back to top

I have the same setup. The problem I have is that I would like both routers to run on the same subnet. My Cable Modem has an address of 192.168.0.1 and the default for the Voip router is 192.168.15.1 the problem is that computers plugged into the two cant see each other. If I try the obvious and change the Voip or other router to match (i.e. change the local address of the Voip router to 192.168.0.2 an unused address) the phone portion stops working. Any ideas, technical support is no help there pat answer is you cant change the local IP address.
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jwduggan
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Joined: May 02, 2005
Posts: 1

PostPosted: Mon May 02, 2005 10:58 pm    Post subject: How to setup two RT31P2 routers Reply with quote Back to top

A few weeks ago I purchase both a basic residential and premium business account from Vonage. I work out of a home office, so the numbers associated with the accounts I signed up for both come into the same house. I informed Vonage of this, but to my dismay, Vonage shipped me two Linksys RT31P2 routers, each with one number mapped to it. I called technical support and begged them to map both numbers to the same router. They told me that they could not do this unless both numbers were associated with the same customer account. Following their lead in, I asked if I could merge the two numbers onto the same account. They said that since one was residential and one was business, the two lines could not be on the same account.

So I found myself in the unfortunate situation of having to setup both routers in order to accommodate both phone lines. To complicate things further, my home network consists of 5 computers, so the meager supply of LAN ports available on the RT31P2 routers made it necessary to introduce a switch. I struggled for three days trying to daisy chain the two routers together. I spoke with Vonage tech support no less than 12 times over the course of three days. I give them an A for manners, a C for script reading, and regrettably an F for problem solving. In the end I finally got a convoluted configuration working, which I’ll describe now.

I’ll be refering to my routers as “Router A” and “Router B”. Each router has 1 WAN port (labeled “Internet”), 3 LAN ports (labeled “Ethernet”), and two phone jacks (labeled “Phone 1” and “Phone 2”).

Cable Modem connected to Router A WAN port

Router A Setup:
Internet Connection Type: Obtain IP Automatically
Local IP Address: 192.168.0.1
DHCP Enabled with range 192.168.0.105 - 150

Router B Setup:
Internet Connection Type: Static IP: 192.168.0.100
Local IP Address: 192.168.0.2
DHCP Diabled

Now here is where it gets crazy:

Router A Ethernet Port 1 connected to Router B WAN port -This enables the phone line on the second router (B) to function. To give the Voip packets from Router B priority as they travel through Router A, go into Router A’s configuration and under the applications & gaming’s QoS section, specify Port 1 to have high priority.

Router A Ethernet Port 2 connected to Router B Ethernet Port 1 -This allows computers on the second router to register on the first routers subnet.

This is a ridiculous setup, but the only one I found that worked. It leaves you with only one remaining ethernet port on the Router A and two on the Router B. I’ll be connecting a wireless access switch with 5 additional Ethernet ports to the last port on Router A. The remaining two ports on Router B can be connected to anything you like.

All of this mess and wasted time could have been avoided, if Vonage would have just mapped both number to one router. I can’t belive they don’t have telecommuter / home professional configuration. Hope this helps.
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fizyxman
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Joined: Aug 02, 2005
Posts: 1

PostPosted: Tue Aug 02, 2005 9:51 pm    Post subject: Have you tried experimented with subnet masks? Reply with quote Back to top

It seems to me that if you changed your sub-net mask for your devices from 255.255.255.0 to (in the most extreme case) 255.255.0.0 all of your devices should be able to communicate. In the case above with 192.168.0.* and 192.168.15.* you could use a more restrictive mask like 255.255.224.0 or 255.255.240.0 and if you can configure your IPs to be consecutive IPs like 192.168.0.* and .1.* you can restrict even more, not that in most home or home-office scenarios the little bit of added security will be all that valuable. Just my two pennies.

Peace - Fiz
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arcking
Vonage Forum Evangelist
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Joined: Apr 29, 2005
Posts: 497

PostPosted: Tue Aug 02, 2005 10:07 pm    Post subject: Reply with quote Back to top

genewebb wrote:
I have the same setup. The problem I have is that I would like both routers to run on the same subnet. My Cable Modem has an address of 192.168.0.1 and the default for the Voip router is 192.168.15.1 the problem is that computers plugged into the two cant see each other. If I try the obvious and change the Voip or other router to match (i.e. change the local address of the Voip router to 192.168.0.2 an unused address) the phone portion stops working. Any ideas, technical support is no help there pat answer is you cant change the local IP address.

Run two cables to the RT31P2 from the modem. One to the WAN on to another port. Disable the DHCP server on the RT31P2. The cable going to the WAN will provide Vonage with internet, while the other cable will cause the regular ports on the RT31P2 to work as a switch.

_________________
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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