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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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AlbanyHDTV
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Joined: Dec 14, 2005
Posts: 34

PostPosted: Wed Nov 11, 2009 11:22 am    Post subject: WRT54GP2 frequent dropped calls and internet outages Reply with quote Back to top

1. Guilderland, NY 12303
2. Time Warner Cable RR
3. Upload speed: 0.96 Mb/s, download speed: 15.25Mb/s
4. Modem: Toshiba PCX2600
5. Vonage adapter: WRT54GP2, firmware 1.30.01
6. Setup of Network: Modem---->Vonage Adapter-->PC
7. Issues experienced: frequently dropped calls, loss of internet connectivity (both wired and wireless)
8. The Vonage Voip test would not work, so I went to http://myspeed.visualware.com/voip/ and here were the results:
26.8ms average jitter, 7.6% packet loss, I did a 2nd test a minute after the first and it came back with 5.5ms average jitter, 0.5% packet loss

I have been a Vonage customer since January 2005.

Due to the frequent dropped calls, I recently took these steps (to no avail):
1. disconnected all hardwired phone jacks from the terminal, except for the one I use for Vonage.
2. Got rid of the 2.4Ghz wireless phones and purchased DECT 6.0 wireless phones (to avoid interfering with wireless internet signal)

Neither solved the problems.

I've had the WRT54GP2 router ever since I started with Vonage.

My wife curses at Vonage every time a phone call is dropped, which is happening nearly every call.

I'm looking for help /recommendations troubleshooting my issues. Thanks.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Nov 12, 2009 8:16 pm    Post subject: Reply with quote Back to top

Your packet loss is very high on that first test. Try repeating the test a few times and see if you get intermittent high losses. If you do, remove the Vonage device and do the same thing with your computer plugged directly into your modem. If you get the same results, the issue is with your internet service. If you only have the problem when the Vonage device is in service, then the problem is with your Vonage device.

_________________
Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Thu Nov 12, 2009 8:30 pm    Post subject: Reply with quote Back to top

Three more Voip tests w/vonage adapter still connected:

1. 4.1ms average jitter, 0.0% packet loss
2. 4.7ms average jitter, 0.4% packet loss
3. 4.4ms average jitter, 0.8% packet loss
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Nov 13, 2009 10:41 am    Post subject: Reply with quote Back to top

Have you had any dropped calls during that time?

These intermittent problems are always the hardest to run down. My suspicion is an internet service problem, but you have to catch it when the issues are occurring.

_________________
Steve Gray
Orlando, FL
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AlbanyHDTV
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Fri Nov 13, 2009 10:50 am    Post subject: Reply with quote Back to top

So, when I experience a call drop, run the Voip test and post the results?

I can't get the Vonage Voip test to run correctly. The Java screen starts and then says "error" in the upper left of the screen. Do you hava a link for the Vonage Voip test that works?
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AlbanyHDTV
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Vonage Forum Junior


Joined: Dec 14, 2005
Posts: 34

PostPosted: Fri Nov 13, 2009 11:17 am    Post subject: Reply with quote Back to top

After reading up on the WRT54GP2 on other forums, it appears the phone adapter electronics picks up digital noise from the router being that they are all on the same circuit board. This may be what is causing my issues...phone and internet randonly drop connections.

I am considering moving to a seperate Vonage adapter & wireless router. This will enable me to upgrade the wireless to "N", too. How do I go about obtaining a new Vonage adapter?
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Nov 14, 2009 8:47 am    Post subject: Reply with quote Back to top

Vonage can sell you another adapter. They can also be bought at retail. Just make sure that the box is specifically marked as being for Vonage. Also, don't buy one used. There's no guarantee that Vonage will activate it.

Do your internet outages occur only when you're on the phone, or do they occur at other times as well? If they get bad for awhile, you'll want to remove the Vonage adapter while the internet is bad and see if that fixes the problem.

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Steve Gray
Orlando, FL
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