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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
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Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
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Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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vnay
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Joined: Nov 10, 2009
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PostPosted: Tue Nov 10, 2009 3:15 pm    Post subject: AT&T Wireless to vonage number transfer problem Reply with quote Back to top

Hi,

I have an AT&T number and trying to port it to new Vonage connection that I purchased on Oct 6. It has been over a month the number has not been ported. Initially, Vonage gave me Oct 19th as the date of port. But on Oct 19, I got a call from AT&T agent who said someone is trying to port my number but its not Vonage. Then she conferenced me with Vonage number transfer department. It turned out Vonage used a wrong code and sent the request to a wrong company. Vonage said they will have to redo the whole request with the right code.

Now Vonage is trying second time but again there is a strange issue. According to Vonage, my local phone company (AT&T) cliams there is a pending order or request in my account which has to be cleared before the number can be ported. When I contacted AT&T care, they say my number is eligible to be ported immediately. I reported this to Vonage.

After a week, Vonage again tells me the same thing that there is some pending request. What am I to do?

Meanwhile, I contacted Vonage customer service three times ( about 2 hours of calls ) and everytime they will assure me to call me back the next day and have things resolved. Never got a call back! My patience with Vonage is running out. Anyone has a logical explanation for this kind of Vonage behavior?
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VFhome
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Joined: Nov 11, 2009
Posts: 1

PostPosted: Wed Nov 11, 2009 1:19 pm    Post subject: Reply with quote Back to top

I cannot help you at all, howeve I have been going through the same issue. My problem started on October 10 and I am porting a number from Net10. Vonage has told me that they have submitted the transfer request several times. Everytime they submit it to Net10 they have been informed that some bit of information does not match their records. Vonage then contacts me via email and informs me that the information that I gave them was incorrect and that it needs to be reviewed. Each time that I do this I have to correct the information that I gave them correctly the first time that they somehow messed up. Yesterday during a weekly 2 hour round robin jaunt with their alledged customer service department I asked to speak with a supervisor. The girl asked why and I told her because of the portability issue. Once the supervisor got on the phone he was very rude and snippy with me. No way to do business! And on top of all of that I was supposed to receive 2 free months. Wouldn't you know it they billed me for the service for this month yesterday. I have already submitted a claim to the FCC regarding this and I am currently looking for another provider.
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Slotracker
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Joined: Nov 22, 2005
Posts: 6
Location: Las Vegas

PostPosted: Mon Dec 05, 2011 4:18 am    Post subject: Is FCC the answer? Reply with quote Back to top

Unlike the 2 year old post quoted below, I have always had an extremely helpful Port Tech at Vonage.

My problem is (as briefly as possible) that Net10 ported my Vonage number instead of my Verizon number back in October, 2011.

I have spent approximately 12 hours on the phone (mostly) with a very nice guy named "Chris" from Vonage and multiple persons at Net10 in at least 6 different attempts to get the number back from Net10 and active on my Vonage account and it still hasn't happened!

On 11/22 "Chris" called and I was not available and when I called back I spoke with Advanced Tech "Anton" who indicated that he found a technicality that should fix the problem and that I would get another call "in a couple of days" and that hasn't happened.

So, my question is, should I file a case (or whatever they call it) with the FCC?

Again, unlike the person that posted in 2009, I promise to come back to the Forum when (IF) the port does or doesn't take place.

FOLLOWUP

The root of the problem is Net10. Chris and Anton did their level best, but Net10 made the situation impossible. Bottom line, my Vonage number for the last five years is now lost somewhere in Net10 wilderness.


Last edited by Slotracker on Sun Apr 28, 2013 7:47 am; edited 1 time in total
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peleus
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Joined: Apr 23, 2013
Posts: 70

PostPosted: Tue Apr 23, 2013 5:03 pm    Post subject: Re: AT&T Wireless to vonage number transfer problem Reply with quote Back to top

vnay wrote:
Hi,

I have an AT&T number and trying to port it to new Vonage connection that I purchased on Oct 6. It has been over a month the number has not been ported. Initially, Vonage gave me Oct 19th as the date of port. But on Oct 19, I got a call from AT&T agent who said someone is trying to port my number but its not Vonage. Then she conferenced me with Vonage number transfer department. It turned out Vonage used a wrong code and sent the request to a wrong company. Vonage said they will have to redo the whole request with the right code.

Now Vonage is trying second time but again there is a strange issue. According to Vonage, my local phone company (AT&T) cliams there is a pending order or request in my account which has to be cleared before the number can be ported. When I contacted AT&T care, they say my number is eligible to be ported immediately. I reported this to Vonage.

After a week, Vonage again tells me the same thing that there is some pending request. What am I to do?

Meanwhile, I contacted Vonage customer service three times ( about 2 hours of calls ) and everytime they will assure me to call me back the next day and have things resolved. Never got a call back! My patience with Vonage is running out. Anyone has a logical explanation for this kind of Vonage behavior?


Hi buddy, were you able to get this resolved by any chance?
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