AT&T Wireless to vonage number transfer problem

Posts: 1 · New Forum Member Joined: Nov 10, 2009 Posts: 1

Hi,

I have an AT&T number and trying to port it to new Vonage connection that I purchased on Oct 6. It has been over a month the number has not been ported. Initially, Vonage gave me Oct 19th as the date of port. But on Oct 19, I got a call from AT&T agent who said someone is trying to port my number but its not Vonage. Then she conferenced me with Vonage number transfer department. It turned out Vonage used a wrong code and sent the request to a wrong company. Vonage said they will have to redo the whole request with the right code.

Now Vonage is trying second time but again there is a strange issue. According to Vonage, my local phone company (AT&T) cliams there is a pending order or request in my account which has to be cleared before the number can be ported. When I contacted AT&T care, they say my number is eligible to be ported immediately. I reported this to Vonage.

After a week, Vonage again tells me the same thing that there is some pending request. What am I to do?

Meanwhile, I contacted Vonage customer service three times ( about 2 hours of calls ) and everytime they will assure me to call me back the next day and have things resolved. Never got a call back! My patience with Vonage is running out. Anyone has a logical explanation for this kind of Vonage behavior?

Posts: 1 · New Forum Member Joined: Nov 11, 2009 Posts: 1

I cannot help you at all, howeve I have been going through the same issue. My problem started on October 10 and I am porting a number from Net10. Vonage has told me that they have submitted the transfer request several times. Everytime they submit it to Net10 they have been informed that some bit of information does not match their records. Vonage then contacts me via email and informs me that the information that I gave them was incorrect and that it needs to be reviewed. Each time that I do this I have to correct the information that I gave them correctly the first time that they somehow messed up. Yesterday during a weekly 2 hour round robin jaunt with their alledged customer service department I asked to speak with a supervisor. The girl asked why and I told her because of the portability issue. Once the supervisor got on the phone he was very rude and snippy with me. No way to do business! And on top of all of that I was supposed to receive 2 free months. Wouldn't you know it they billed me for the service for this month yesterday. I have already submitted a claim to the FCC regarding this and I am currently looking for another provider.

Posts: 6 · Posted: Mon Dec 05, 2011 4:18 am Post subject: Is FCC the answer?

Unlike the 2 year old post quoted below, I have always had an extremely helpful Port Tech at Vonage.

My problem is (as briefly as possible) that Net10 ported my Vonage number instead of my Verizon number back in October, 2011.

I have spent approximately 12 hours on the phone (mostly) with a very nice guy named "Chris" from Vonage and multiple persons at Net10 in at least 6 different attempts to get the number back from Net10 and active on my Vonage account and it still hasn't happened!

On 11/22 "Chris" called and I was not available and when I called back I spoke with Advanced Tech "Anton" who indicated that he found a technicality that should fix the problem and that I would get another call "in a couple of days" and that hasn't happened.

So, my question is, should I file a case (or whatever they call it) with the FCC?

Again, unlike the person that posted in 2009, I promise to come back to the Forum when (IF) the port does or doesn't take place.

VFhome wrote:

I cannot help you at all, howeve I have been going through the same issue. My problem started on October 10 and I am porting a number from Net10. Vonage has told me that they have submitted the transfer request several times. Everytime they submit it to Net10 they have been informed that some bit of information does not match their records. Vonage then contacts me via email and informs me that the information that I gave them was incorrect and that it needs to be reviewed. Each time that I do this I have to correct the information that I gave them correctly the first time that they somehow messed up. Yesterday during a weekly 2 hour round robin jaunt with their alledged customer service department I asked to speak with a supervisor. The girl asked why and I told her because of the portability issue. Once the supervisor got on the phone he was very rude and snippy with me. No way to do business! And on top of all of that I was supposed to receive 2 free months. Wouldn't you know it they billed me for the service for this month yesterday. I have already submitted a claim to the FCC regarding this and I am currently looking for another provider.