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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
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tplink Posted:
Im trying to add
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adapter to my home
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DWSupport Posted:
After recent
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
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router to your pc
and open the
browser
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Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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Topic:
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On Aug 30, 2016 at 10:38:01


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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krich
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PostPosted: Tue Nov 10, 2009 10:54 am    Post subject: Broadview security system stopped working Reply with quote Back to top

I have been using Vonage with my Broadview (formerly Brinks) security system for around 5 years now with no problems. Recently however, I can't get my security system to connect.

About a month or so ago I ran a standard communications test from my security system and it came up failed. Unfortunately I haven't been testing as reliably as I should so I can only say that the previous successful communication was back in January of this year when my in-laws inadvertently tripped the system.

Obviously something has changed either with Vonage or with Broadview this year. Unfortunately after speaking with both parties, neither believe anything has changed that would affect my service.

Has anyone else experienced changes in service (specifically with a security system) lately?

I have verified that I can use the "regular" phone service via my Vonage connection (i.e. I can place and receive voice calls). I can see in my "dashboard" that the call is going out and appears to last 1 minute exactly.I have even lifted the handset of a phone during the security system test and I can hear what sounds like old fashion pulse dialing so I'm assuming this means that the call is connecting and the security system is trying to communicate with the call center.

I have verified with Vonage that my packetization is set to 10 and has not changed. Are there other settings I need to check?

Finally, just to be complete, my ATA sits between my cable modem and my router on my network so there shouldn't be any router issues.

Thanks!!!
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zerovice
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PostPosted: Thu Jul 08, 2010 7:26 am    Post subject: Reply with quote Back to top

I am looking at getting rid of time warner cable and have broadview security. Were you able to get this working?

- James
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krich
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PostPosted: Thu Jul 08, 2010 8:20 am    Post subject: Never got resolved Reply with quote Back to top

Well, no, I went a different route. I discovered that Broadview finally started offering a GSM option for the security system. Since the security system was the only reason I was keeping any type of land line, I cancelled Vonage and switched to the Broadview GSM option.

Interestingly enough, when the Broadview installer came to install the GSM module, he said that problems with Vonage are not uncommon and usually what he has to do is get on the phone with Vonage and insist that something has changed. They will deny it at first, but then he claims eventually they tweak a few settings and things start working again but only for a year or so and then the ordeal starts over. Now remember that's a second hand account from the Broadview installer so take it from the proper perspective.

Also, if you investigate the GSM option from Broadview, insist on speaking to the customer retention department and insist that you'd rather change alarm companies rather than pay full price for the GSM adapter. I was able to get mine at a considerable discount for both the adapter and the additional monthly maintenance fee.

Hope that helps...Good luck!!!
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