Help setting up 3rd line?

Posts: 3 · New Forum Member Joined: Nov 09, 2009 Posts: 3

I currently have a Motorola phone adapter with main line and fax line. I signed up for a 3rd line and Vonage told me I needed the V-Portal and that I am supposed to connect both adapters to make all lines work.

Ok - so I've got this V-portal thing but no idea how to add it in. Any clue?

thanks so much.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

First check out the V-portal. Remove the Motorola adapter. Plug the WAN port of the V-portal into your modem and plug your computer into the LAN port of the V-portal. (I assume here that you're using DHCP for your computer.) Boot the modem, then the V-portal, then the computer. You should have internet access and the new phone line on the V-portal should work.

Now you're ready to hook up the Motorola. You don't say which one you have, but the only issue you're likely to have is duplication of sub-net addressing. The V-portal issues sub-net addressing of 192.168.15.xx by default. The Motorola probably does too, and that's bad. Disconnect the computer from the V-portal and connect it to a LAN port on the Motorola. For now, leave the WAN port of the Motorola disconnected. Boot the Motorola and the computer. Log on to the Motorola setup page and reset the LAN addressing to 192.168.16.xx. Power down the Motorola and the computer. Connect the WAN port of the Motorola to the LAN port of the V-portal. Power up the modem and the V-portal if they aren't already. Power up the Motorola, then the computer, and everything should be working.

Posts: 3 · New Forum Member Joined: Nov 09, 2009 Posts: 3

Ok, wow I think I might be more confused now. I forgot to mention we have a wireless router hooked up this system, so all of our computers are wireless hook ups - we are all on Macs as well.

Posts: 3 · New Forum Member Joined: Nov 09, 2009 Posts: 3

Ok I figured it out - will put it here in case anyone else needs this.

We have a router and a music on hold system - but you can just take out the music on hold if you don't have one..

Cable to Router
Router to Motorola Vonage
Router also to V-Port WAN (internet) port
Motorola Vonage to Music on Hold
V-Port also to Music on Hold
Music on Hold to Phone.

Whew! Thanks for the help - what you said to do worked!