V-Portal - Inside Wiring- Fast Busy Signal

Posts: 2 · New Forum Member Joined: Nov 05, 2009 Posts: 2

When I connect my phone to the V-Portal phone adapter I have dialtone, can make incoming/outgoing calls (No issues).
But when I connect the V-Portal phone adapter to a phone jack and then my phone to the same or different wall jack it works only for a few minutes. I can make outgoing calls/ receive incoming calls but then it goes to a fast busy signal. If I unplug the phone wire from the wall jack for a few seconds the dialtone is restored but only for a couple of minutes. Then back to a fast busy signal. I really want to utilize the inside wiring. And yes I disconnected the wires from the NID. Any suggestions?

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

Your first step should be to unplug everything from all the phone jacks in the house, except the Vonage adapter and one telephone that you know works when it's plugged directly into the adapter. Also, make sure that you're using a cheap cord to connect the adapter to the jack- one with only two conductors and not the full four. Check by looking at the contacts on the plastic plug. There should only be two- not four. How does it work when you do those things?

Posts: 2 · New Forum Member Joined: Nov 05, 2009 Posts: 2

I'm using a RJ11 phone cable with only two conductors from the adapter to the wall jack as well as from the phone to the wall jack. What's weird is that I have dialtone and can make incoming/outgoing calls for at least an hour and then it goes to a fast busy signal like the phone is in use. I have tried different phones. Corded and cordless. I had phones connected to the inside wiring for 2 years with no issues.

Posts: 4750 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4750

OK, you're using the right kind of cord. Did you try unplugging everything except one phone from the jacks? Results?