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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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Tim_Mtl
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Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 9:28 am    Post subject: Loss of service inbound and outbound Reply with quote Back to top

Hi all
I've had a problem since about 12pm today. If I try to make a call I get "Lines are busy, please try later. 0106" and if anyone tries to call me they just get an engaged signal.
I wasted 35 minutes waiting on Vonage helpline. Evil or Very Mad

Anyone with a similar problem?

Thanks

Tim
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gthorton
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Posts: 1

PostPosted: Mon Nov 02, 2009 9:49 am    Post subject: Loss of Service Reply with quote Back to top

Apparently this is a UK wide problem. Vonage are working on it. I have suggested that in future they should post a servive message on their website but this does not seem to have occured to them. Incidentally I made 2 attempts and waited a total of 1hr 20 to get through.i
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MotoBarst
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PostPosted: Mon Nov 02, 2009 10:14 am    Post subject: Contacting vonage Reply with quote Back to top

generally, if you have to wait more than a couple of minutes to get through, they have a major system problem. I sent them an email and got a response within a couple of minutes confirming what you say in that they know they have a problem.
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Tim_Mtl
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Posts: 8

PostPosted: Mon Nov 02, 2009 10:17 am    Post subject: Reply with quote Back to top

Hi

Thanks for the responses!

I did the same thing and posted a support request through the online pages and got a reply saying that the whole UK is affected. I bet someone's got a stress headache trying to fix it!

Thanks again. Very Happy
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adil
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Joined: Nov 02, 2009
Posts: 4

PostPosted: Mon Nov 02, 2009 10:26 am    Post subject: AWFUL customer service Reply with quote Back to top

I've still got no response what so ever from Vonage in any shape or form. I assume there are easier alternative ways of making outgoing calls but when all your business is dependent on the incoming calls through a Vonage number, it is vital.

The worst thing is that there is no public announcement on the problem or the ETA resolution time.

They are quite happy when they are taking the money but nowhere to be seen when everything goes tits up.

I am not impressed and am already looking for alternatives.

Not impressed :X
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red_neil
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Joined: Nov 02, 2009
Posts: 1

PostPosted: Mon Nov 02, 2009 10:49 am    Post subject: Re: Loss of service inbound and outbound Reply with quote Back to top

I have had issues since this morning ... a few hours later. And nothing. Catastrophy management is coming to the fore and it looks like Vonage may be outed for Skype. Anyone got any other companies to use? Simply can't have this happen ever again.

Tim_Mtl wrote:
Hi all
I've had a problem since about 12pm today. If I try to make a call I get "Lines are busy, please try later. 0106" and if anyone tries to call me they just get an engaged signal.
I wasted 35 minutes waiting on Vonage helpline. Evil or Very Mad

Anyone with a similar problem?

Thanks

Tim
View user's profile Send private message
Tim_Mtl
New Forum Member
New Forum Member


Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 11:50 am    Post subject: Reply with quote Back to top

Service has just come back on!

Only 5 hours lost.
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tallpaul
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Joined: Nov 02, 2009
Posts: 3

PostPosted: Mon Nov 02, 2009 11:55 am    Post subject: Back but then gone again Reply with quote Back to top

I saw your post, made a call and halfway through it cut me off. Now I'm getting "Lines are temporarily busy" again. I despair.
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Tim_Mtl
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New Forum Member


Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 11:59 am    Post subject: Reply with quote Back to top

They must still be draggin it back to life. I've made a couple of calls, the last one 2 mins ago without problem, although each call was less than 2 minutes.
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tallpaul
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Joined: Nov 02, 2009
Posts: 3

PostPosted: Mon Nov 02, 2009 12:06 pm    Post subject: Reply with quote Back to top

Mine was the start of a long call to the DVLA. I'd just got past the "press 1 to do this, press 2 to do that" bit and identified myself to a human when they pulled the plug on me. Sigh. Too late now, I'll start again in the morning.
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