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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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Tim_Mtl
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Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 9:28 am    Post subject: Loss of service inbound and outbound Reply with quote Back to top

Hi all
I've had a problem since about 12pm today. If I try to make a call I get "Lines are busy, please try later. 0106" and if anyone tries to call me they just get an engaged signal.
I wasted 35 minutes waiting on Vonage helpline. Evil or Very Mad

Anyone with a similar problem?

Thanks

Tim
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gthorton
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Joined: Nov 02, 2009
Posts: 1

PostPosted: Mon Nov 02, 2009 9:49 am    Post subject: Loss of Service Reply with quote Back to top

Apparently this is a UK wide problem. Vonage are working on it. I have suggested that in future they should post a servive message on their website but this does not seem to have occured to them. Incidentally I made 2 attempts and waited a total of 1hr 20 to get through.i
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MotoBarst
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Joined: Nov 02, 2009
Posts: 1

PostPosted: Mon Nov 02, 2009 10:14 am    Post subject: Contacting vonage Reply with quote Back to top

generally, if you have to wait more than a couple of minutes to get through, they have a major system problem. I sent them an email and got a response within a couple of minutes confirming what you say in that they know they have a problem.
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Tim_Mtl
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Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 10:17 am    Post subject: Reply with quote Back to top

Hi

Thanks for the responses!

I did the same thing and posted a support request through the online pages and got a reply saying that the whole UK is affected. I bet someone's got a stress headache trying to fix it!

Thanks again. Very Happy
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adil
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New Forum Member


Joined: Nov 02, 2009
Posts: 4

PostPosted: Mon Nov 02, 2009 10:26 am    Post subject: AWFUL customer service Reply with quote Back to top

I've still got no response what so ever from Vonage in any shape or form. I assume there are easier alternative ways of making outgoing calls but when all your business is dependent on the incoming calls through a Vonage number, it is vital.

The worst thing is that there is no public announcement on the problem or the ETA resolution time.

They are quite happy when they are taking the money but nowhere to be seen when everything goes tits up.

I am not impressed and am already looking for alternatives.

Not impressed :X
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red_neil
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New Forum Member


Joined: Nov 02, 2009
Posts: 1

PostPosted: Mon Nov 02, 2009 10:49 am    Post subject: Re: Loss of service inbound and outbound Reply with quote Back to top

I have had issues since this morning ... a few hours later. And nothing. Catastrophy management is coming to the fore and it looks like Vonage may be outed for Skype. Anyone got any other companies to use? Simply can't have this happen ever again.

Tim_Mtl wrote:
Hi all
I've had a problem since about 12pm today. If I try to make a call I get "Lines are busy, please try later. 0106" and if anyone tries to call me they just get an engaged signal.
I wasted 35 minutes waiting on Vonage helpline. Evil or Very Mad

Anyone with a similar problem?

Thanks

Tim
View user's profile Send private message
Tim_Mtl
New Forum Member
New Forum Member


Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 11:50 am    Post subject: Reply with quote Back to top

Service has just come back on!

Only 5 hours lost.
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tallpaul
New Forum Member
New Forum Member


Joined: Nov 02, 2009
Posts: 3

PostPosted: Mon Nov 02, 2009 11:55 am    Post subject: Back but then gone again Reply with quote Back to top

I saw your post, made a call and halfway through it cut me off. Now I'm getting "Lines are temporarily busy" again. I despair.
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Tim_Mtl
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New Forum Member


Joined: Nov 02, 2009
Posts: 8

PostPosted: Mon Nov 02, 2009 11:59 am    Post subject: Reply with quote Back to top

They must still be draggin it back to life. I've made a couple of calls, the last one 2 mins ago without problem, although each call was less than 2 minutes.
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tallpaul
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New Forum Member


Joined: Nov 02, 2009
Posts: 3

PostPosted: Mon Nov 02, 2009 12:06 pm    Post subject: Reply with quote Back to top

Mine was the start of a long call to the DVLA. I'd just got past the "press 1 to do this, press 2 to do that" bit and identified myself to a human when they pulled the plug on me. Sigh. Too late now, I'll start again in the morning.
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