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vsr
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PostPosted: Mon Nov 02, 2009 7:56 am    Post subject: Powering Up -> Connecting to Internet -> Retrieving pr Reply with quote Back to top

Suddenly starting this morning my Vonage Voip connection stopped working - i now dont get the dial tone. The LCD messages appear to be repeating in a cycle - it starts with the message 'Powering Up' then 'Connecting to Internet', Retrieving Profile and 'Retrieving IP Address.
I turned off and turned off couple times but that did not help.
Please help resolve this connectivity issue. Appreciate your immediate help.
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adil
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PostPosted: Mon Nov 02, 2009 8:34 am    Post subject: URGENT!!!! Reply with quote Back to top

I cannot receive any calls on the number either. At the moment my business is at a stand still, and I cannot reach Vonage...
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Steve48
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PostPosted: Mon Nov 02, 2009 7:09 pm    Post subject: Reply with quote Back to top

Has the issue been resolved?

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vsr
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PostPosted: Mon Nov 02, 2009 9:51 pm    Post subject: Reply with quote Back to top

The problem is still there and i'm eagerly waiting for some help. Appreciate any quick help.
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vsr
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PostPosted: Tue Nov 03, 2009 12:16 pm    Post subject: Reply with quote Back to top

Vonage Customer Care - please look into the reported issue and help resolve. Your immediate help will be very very appreciated.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Nov 03, 2009 1:34 pm    Post subject: Reply with quote Back to top

Can you access the internet?
If you can, then it is a possibility that your adapter has gone bad.

This site is not a Vonage Company site. It is a site that was set up by another person. Occasionally, there are some posters that seem like Vonage reps, but I am not sure.
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ScottZ013
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PostPosted: Tue Nov 03, 2009 7:38 pm    Post subject: Reply with quote Back to top

This is a known issue with the firmware of the VDV21. Call Vonage and ask for the firmware to be rolled back to the previous version. This will correct the issue while Vonage works out the kinks on the newer firmware.
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a2mon
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PostPosted: Sun Nov 15, 2009 6:53 pm    Post subject: Re: Powering Up -> Connecting to Internet -> Retrievin Reply with quote Back to top

vsr wrote:
Suddenly starting this morning my Vonage Voip connection stopped working - i now dont get the dial tone. The LCD messages appear to be repeating in a cycle - it starts with the message 'Powering Up' then 'Connecting to Internet', Retrieving Profile and 'Retrieving IP Address.
I turned off and turned off couple times but that did not help.
Please help resolve this connectivity issue. Appreciate your immediate help.


I use Vonage everyday for my work. Everything went fine and all of a sudden I had the EXACT same problem. It goes in a cycle. When I get to the Retrieving IP Address screen the whole thing freezes and I go back to Powering Up...and I never get to place or receive calls.
I spent almost two hours on the phone with a representative and well, I will have no choice left but to return the Vonage Device.
Did you get an explanation why this happened? I am still clueless and I had no choice but to order a new Vonage because I need it for my daily work. However, I won't be having much to do until the device arrives....
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DLevenson
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Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sun Nov 15, 2009 7:44 pm    Post subject: Reply with quote Back to top

The cycle of repeating messages is the usual indication of a loss of Internet connectivity.

If you are able to access the Internet from a PC connected directly to your modem or to whatever IP device is upstream from your Vonage device, then you have a defective Vonage device (either hardware or downloaded firmware, according to previous posts in this thread).

If you are unable to access the Internet when the Vonage device is out of the circuit, then that is your problem; check your modem (cable, DSL, Fios, or whatever device your ISP provided) or check with your ISP.

Either way, you may want to enable a Network Availability Number on your Vonage account. This is typically a landline or wireless phone. The number will receive your inbound Vonage calls until your device is back online.

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