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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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vsr
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PostPosted: Mon Nov 02, 2009 7:56 am    Post subject: Powering Up -> Connecting to Internet -> Retrieving pr Reply with quote Back to top

Suddenly starting this morning my Vonage Voip connection stopped working - i now dont get the dial tone. The LCD messages appear to be repeating in a cycle - it starts with the message 'Powering Up' then 'Connecting to Internet', Retrieving Profile and 'Retrieving IP Address.
I turned off and turned off couple times but that did not help.
Please help resolve this connectivity issue. Appreciate your immediate help.
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adil
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PostPosted: Mon Nov 02, 2009 8:34 am    Post subject: URGENT!!!! Reply with quote Back to top

I cannot receive any calls on the number either. At the moment my business is at a stand still, and I cannot reach Vonage...
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Steve48
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PostPosted: Mon Nov 02, 2009 7:09 pm    Post subject: Reply with quote Back to top

Has the issue been resolved?

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vsr
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PostPosted: Mon Nov 02, 2009 9:51 pm    Post subject: Reply with quote Back to top

The problem is still there and i'm eagerly waiting for some help. Appreciate any quick help.
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vsr
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PostPosted: Tue Nov 03, 2009 12:16 pm    Post subject: Reply with quote Back to top

Vonage Customer Care - please look into the reported issue and help resolve. Your immediate help will be very very appreciated.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Nov 03, 2009 1:34 pm    Post subject: Reply with quote Back to top

Can you access the internet?
If you can, then it is a possibility that your adapter has gone bad.

This site is not a Vonage Company site. It is a site that was set up by another person. Occasionally, there are some posters that seem like Vonage reps, but I am not sure.
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ScottZ013
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Joined: Aug 15, 2008
Posts: 11

PostPosted: Tue Nov 03, 2009 7:38 pm    Post subject: Reply with quote Back to top

This is a known issue with the firmware of the VDV21. Call Vonage and ask for the firmware to be rolled back to the previous version. This will correct the issue while Vonage works out the kinks on the newer firmware.
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a2mon
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PostPosted: Sun Nov 15, 2009 6:53 pm    Post subject: Re: Powering Up -> Connecting to Internet -> Retrievin Reply with quote Back to top

vsr wrote:
Suddenly starting this morning my Vonage Voip connection stopped working - i now dont get the dial tone. The LCD messages appear to be repeating in a cycle - it starts with the message 'Powering Up' then 'Connecting to Internet', Retrieving Profile and 'Retrieving IP Address.
I turned off and turned off couple times but that did not help.
Please help resolve this connectivity issue. Appreciate your immediate help.


I use Vonage everyday for my work. Everything went fine and all of a sudden I had the EXACT same problem. It goes in a cycle. When I get to the Retrieving IP Address screen the whole thing freezes and I go back to Powering Up...and I never get to place or receive calls.
I spent almost two hours on the phone with a representative and well, I will have no choice left but to return the Vonage Device.
Did you get an explanation why this happened? I am still clueless and I had no choice but to order a new Vonage because I need it for my daily work. However, I won't be having much to do until the device arrives....
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DLevenson
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Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Sun Nov 15, 2009 7:44 pm    Post subject: Reply with quote Back to top

The cycle of repeating messages is the usual indication of a loss of Internet connectivity.

If you are able to access the Internet from a PC connected directly to your modem or to whatever IP device is upstream from your Vonage device, then you have a defective Vonage device (either hardware or downloaded firmware, according to previous posts in this thread).

If you are unable to access the Internet when the Vonage device is out of the circuit, then that is your problem; check your modem (cable, DSL, Fios, or whatever device your ISP provided) or check with your ISP.

Either way, you may want to enable a Network Availability Number on your Vonage account. This is typically a landline or wireless phone. The number will receive your inbound Vonage calls until your device is back online.

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