had vonage for 3 years now.. but now......

Posts: 3 · New Forum Member Joined: Oct 25, 2009 Posts: 3

tonight... my phone says line in use on my cordless. when it is not. also tried my regular non cordless phones and they just dead. anyway i know my cordless is good anyway. but it just growls. no dial tone. it just rings when someone calls me now. for them. i hear nothing. **** vonage??? i change jacks and it says phone is not plugged in correct so and so port.. i know all that. but i tried it for the heck of it.

what is going on? any ideas?
or maybe it's a glitch and they updating tonight.

i checked my account status and it says im ok.
i just dont get it.

anyone have any ideas?
thanks for any kind of help. and god i hope it doesnt come to calling them. im hoping this is just something simple.

cheers all. and thanks in advance.

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

I would first call customer care, but I am guessing that your ATA (Vonage Device) has died or the phone port has gone bad.

These usually have two phone ports, one port may be bad and the other port may be good. You could also try changing the port using "move a number" under "add-ons" in your account management .

Posts: 3 · New Forum Member Joined: Oct 25, 2009 Posts: 3

ed56 wrote:

I would first call customer care, but I am guessing that your ATA (Vonage Device) has died or the phone port has gone bad.

These usually have two phone ports, one port may be bad and the other port may be good. You could also try changing the port using "move a number" under "add-ons" in your account management .

im gonna try that "move a number" thing. what exactly does that do and what am i actually doing when i do that. am i setting up a whole new account again cause it has me on the 911 info address page again. asking me to fill that out before i continue. i thought move a number had to only do with travelling. or is this a way to see if my vonage modem is still any good?

again thank you for your time.

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

This allows you to add or move a number to a port. In your case you are moving.

Please Choose the Number You Would Like to Move:

Select your phone number and press continue, it should guide you through moving your number to port 2 (if you are on port 1).

Then move the connection on your Vonage device from the port 1 jack to the port 2 jack.

Posts: 3 · New Forum Member Joined: Oct 25, 2009 Posts: 3

ed56 wrote:

This allows you to add or move a number to a port. In your case you are moving.

Please Choose the Number You Would Like to Move:

Select your phone number and press continue, it should guide you through moving your number to port 2 (if you are on port 1).

Then move the connection on your Vonage device from the port 1 jack to the port 2 jack.

thank you so much! that seemed to have worked!
Very Happy

and least now i know what im facing if this port dies. a new device. cause obviously the other port is dead. lol

again man, i can't thank you enough!

Posts: 810 · Vonage Forum Evangelist Joined: Jun 08, 2007 Posts: 810

liquidv wrote:

thank you so much! that seemed to have worked!
Very Happy

and least now i know what im facing if this port dies. a new device. cause obviously the other port is dead. lol

again man, i can't thank you enough!

Glad to have helped. One of my ports is bad also, (different symptoms), so one day I am sure the other one will go.