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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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liquidv
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Joined: Oct 25, 2009
Posts: 3

PostPosted: Sun Oct 25, 2009 6:10 am    Post subject: had vonage for 3 years now.. but now...... Reply with quote Back to top

tonight... my phone says line in use on my cordless. when it is not. also tried my regular non cordless phones and they just dead. anyway i know my cordless is good anyway. but it just growls. no dial tone. it just rings when someone calls me now. for them. i hear nothing. **** vonage??? i change jacks and it says phone is not plugged in correct so and so port.. i know all that. but i tried it for the heck of it.

what is going on? any ideas?
or maybe it's a glitch and they updating tonight.

i checked my account status and it says im ok.
i just dont get it.

anyone have any ideas?
thanks for any kind of help. and god i hope it doesnt come to calling them. im hoping this is just something simple.

cheers all. and thanks in advance.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Oct 25, 2009 9:36 am    Post subject: Reply with quote Back to top

I would first call customer care, but I am guessing that your ATA (Vonage Device) has died or the phone port has gone bad.

These usually have two phone ports, one port may be bad and the other port may be good. You could also try changing the port using "move a number" under "add-ons" in your account management .

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liquidv
New Forum Member
New Forum Member


Joined: Oct 25, 2009
Posts: 3

PostPosted: Sun Oct 25, 2009 12:55 pm    Post subject: Reply with quote Back to top

ed56 wrote:
I would first call customer care, but I am guessing that your ATA (Vonage Device) has died or the phone port has gone bad.

These usually have two phone ports, one port may be bad and the other port may be good. You could also try changing the port using "move a number" under "add-ons" in your account management .


im gonna try that "move a number" thing. what exactly does that do and what am i actually doing when i do that. am i setting up a whole new account again cause it has me on the 911 info address page again. asking me to fill that out before i continue. i thought move a number had to only do with travelling. or is this a way to see if my Vonage modem is still any good?

again thank you for your time.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Oct 25, 2009 1:13 pm    Post subject: Reply with quote Back to top

This allows you to add or move a number to a port. In your case you are moving.

Please Choose the Number You Would Like to Move:

Select your phone number and press continue, it should guide you through moving your number to port 2 (if you are on port 1).

Then move the connection on your Vonage device from the port 1 jack to the port 2 jack.

_________________
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liquidv
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Joined: Oct 25, 2009
Posts: 3

PostPosted: Sun Oct 25, 2009 1:43 pm    Post subject: Reply with quote Back to top

ed56 wrote:
This allows you to add or move a number to a port. In your case you are moving.

Please Choose the Number You Would Like to Move:

Select your phone number and press continue, it should guide you through moving your number to port 2 (if you are on port 1).

Then move the connection on your Vonage device from the port 1 jack to the port 2 jack.


thank you so much! that seemed to have worked!
Very Happy Very Happy Very Happy

and least now i know what im facing if this port dies. a new device. cause obviously the other port is dead. lol

again man, i can't thank you enough!
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Oct 25, 2009 3:11 pm    Post subject: Reply with quote Back to top

liquidv wrote:

thank you so much! that seemed to have worked!
Very Happy Very Happy Very Happy

and least now i know what im facing if this port dies. a new device. cause obviously the other port is dead. lol

again man, i can't thank you enough!


Glad to have helped. One of my ports is bad also, (different symptoms), so one day I am sure the other one will go.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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