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iant
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Joined: Oct 24, 2009
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PostPosted: Sat Oct 24, 2009 6:12 pm    Post subject: Error Code 004 will not go away. Reply with quote Back to top

This morning I started having this problem. The Vonage adaptor VDV21-VD started flashing "Vonage Register Error Code 004 unplug power connector and plug it in again".

I have tried that (even leaving it unplugged for a number of hours). Same error.

I have comcast cable, connected to a linksys WRT54G2 router. The Vonage VDV21-VD connects in to the router. This configuration has worked well at my home an office.

This is what I have tried so far:

1. Replaced the Linksys router with another one I have. Same problem.
2. Plugged the Vonage router directly into my cable modem. Same problem.
3. Reset the Vonage modem. Same problem.
4. unplugged each of the routers/modems/appliances in turn and restarted. Same problem.

My computer works plugged into the router, so I know all is well in the internet side.

One other piece of data: I can MAKE call from my phone, but I can not receive any while this error is flashing.

Any suggestions?

Ian
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sethook
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Joined: Nov 02, 2007
Posts: 63

PostPosted: Sat Oct 24, 2009 6:35 pm    Post subject: Reply with quote Back to top

If you've done the following, I would be on the phone to Vonage.....

Vonage Register Error [Code 004]
Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with the Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready to be used for phone calls.

If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register Error [Code 004] displays on the LCD of your V-Portal.

Here's what you can do:

Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it back in. After several minutes the Phone icon displays on the LCD and the V-Portal is ready for use.
If the problem still exists after you've power cycled your V-Portal, check with your ISP to see if they're blocking Voip calls.

Note that this message only applies for Phone Line 1 – see Vonage Register Error [Code 005] if the same problem occurs with Phone Line 2.
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