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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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rbeck1974
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Joined: Oct 22, 2009
Posts: 2

PostPosted: Wed Oct 21, 2009 7:59 pm    Post subject: V-Portal Not Seeing Internet? Reply with quote Back to top

Hello all... I just unpacked my V-portal this evening and have run across a configuration issue I can't explain... I have set up my V-portal as instructed - Cable Modem --> V-portal --> Router - but when I do that, the V-portal cannot connect. However, if I put the V-portal behind the Router, all works well - except I can't get to the configuration UI. So what's the deal? And are there any disadvantages to the later of the connections?
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VonTechMgr
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Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Oct 22, 2009 5:55 am    Post subject: Reply with quote Back to top

Did you power your cable modem off for a minimum of 5 minutes before connecting the V-Portal?

If not try this. Most ISP's will retain the MAC address of the previous device that was issued and IP address and will not issue an IP to another MAC address until the cable modem has been disconnected from their head end for about 5 minutes. If you cable modem has a built in battery back up, you need to pull the battery as well or remove the coaxial cable.

Some ISP's also require you to register the MAC address of devices that connect to the modem. Yours may do this. So if the above does not work, you may need to inquire about MAC registration with your ISP.

The advantage to having the V-Portal directly to the cable modem is to use it's QOS so that the voice packet have priority over data which helps provide better quality audio when you are doing things on your computer in relation to the internet. With the V-Portal behind your router, you wont have this priority and depending upon the amount of total available bandwidth you have at that time from your ISP and what you are doing on your PC may determine the quality of your conversation. Some routers have the ability to configure QOS and some do not but if yours does, it is not automatic and would need to be set up.
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rbeck1974
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New Forum Member


Joined: Oct 22, 2009
Posts: 2

PostPosted: Thu Oct 22, 2009 7:02 am    Post subject: Reply with quote Back to top

Thanks for the info! I'll try what you suggest and see if that works. I know I did a power-down for roughly 30 sec, but not 5 minutes. I'll try that today!

Thanks!
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