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Hello, It's
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laysys
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PostPosted: Tue Oct 20, 2009 7:22 pm    Post subject: Reply with quote Back to top

Sigh.
The Verizon tech I spoke with said our numbers are "acceptable" and should not be the cause of our issues. They will be running a line test for the next 24 hours to see if these numbers stay in their "acceptable" range. I suppose I will be speaking to a supervisor here soon...
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laysys
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PostPosted: Wed Oct 21, 2009 12:09 pm    Post subject: Reply with quote Back to top

So here's something I found out.
Our DSL is only provisioned to go up to 3MB/s and our current package has us at 5MB/s. The tech I spoke to finally noticed that and said our low SNR would be related to that.
Is this something anyone would know to be true? If our line is back down to 3MB/s will our SNR improve? I'm so used to the run around with Verizon and they never really seem to fix anything!
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laysys
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PostPosted: Fri Oct 23, 2009 1:05 pm    Post subject: Reply with quote Back to top

Dunno if anyone is still reading this but...
Verizon fixed our line, as in putting it back to 3MB/s where it should be. We're still experiencing pretty bad latency...don't really know what to do anymore. About to give up with Vonage.
Here are some of my test results done right after a choppy call:
http://mcsiad.visualware.com/myspeed/db/report?id=926810
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lump
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PostPosted: Wed Oct 28, 2009 10:49 am    Post subject: Reply with quote Back to top

I wondering if you still get poor audio if your just using one Vonage device connected to your verizon modem.
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laysys
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PostPosted: Mon Nov 16, 2009 2:21 pm    Post subject: Reply with quote Back to top

Doesn't seem to matter much. I've tried with one Vonage device and still had issues. I've changed out the modem to a different Westell without the built in router. I added a Linksys router to split the connection. The latency has gone down a bit but we still have pretty bad problems. Sigh.
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