Terrible, terrible latency with Verizon DSL

Posts: 9 · New Forum Member Joined: Oct 19, 2009 Posts: 9

Sigh.
The Verizon tech I spoke with said our numbers are "acceptable" and should not be the cause of our issues. They will be running a line test for the next 24 hours to see if these numbers stay in their "acceptable" range. I suppose I will be speaking to a supervisor here soon...

Posts: 9 · New Forum Member Joined: Oct 19, 2009 Posts: 9

So here's something I found out.
Our DSL is only provisioned to go up to 3MB/s and our current package has us at 5MB/s. The tech I spoke to finally noticed that and said our low SNR would be related to that.
Is this something anyone would know to be true? If our line is back down to 3MB/s will our SNR improve? I'm so used to the run around with Verizon and they never really seem to fix anything!

Posts: 9 · New Forum Member Joined: Oct 19, 2009 Posts: 9

Dunno if anyone is still reading this but...
Verizon fixed our line, as in putting it back to 3MB/s where it should be. We're still experiencing pretty bad latency...don't really know what to do anymore. About to give up with Vonage.
Here are some of my test results done right after a choppy call:
http://mcsiad.visualware.com/myspeed/db/report?id=926810

Posts: 2 · New Forum Member Joined: Oct 28, 2009 Posts: 2

I wondering if you still get poor audio if your just using one Vonage device connected to your verizon modem.

Posts: 9 · New Forum Member Joined: Oct 19, 2009 Posts: 9

Doesn't seem to matter much. I've tried with one Vonage device and still had issues. I've changed out the modem to a different Westell without the built in router. I added a Linksys router to split the connection. The latency has gone down a bit but we still have pretty bad problems. Sigh.