"telephone line is not provisioned for use..."

Posts: 4 · New Forum Member Joined: Aug 30, 2009 Posts: 4

Hi guys! I need some help here with my Vonage router.

I've been given a replacement Vonage adaptor (D-Link VTA-VD), since the original one that's been sent to me was proven to be defective, and I've checked all installations and connections thoroughly but each time I pick up the phone the message I get is this: "Telephone line is not provisioned for use. Please try the other line." I've double-checked all of them and tried to replace all cables and transfered the connections to the other ports on my modem and routers but I still get the same message. Anybody out there who knows to to solve this? Please let me know how ASAP Thanks!

Posts: 879 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 879

Try unplugging the power to your cable modem or dsl connection and leave it disconnected for at least a couple of minutes. Doing this will allow the modem to refresh the MAC address and learn the address of the Vonage router.

Posts: 172 · Posted: Thu Oct 15, 2009 3:48 pm Post subject:

You may need a call into Vonage customer care to swap the MAC that is tied to your account.