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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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uncleeeyo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 18, 2007
Posts: 14

PostPosted: Wed Oct 07, 2009 11:09 am    Post subject: Caller ID issues, correct name wrong number info Reply with quote Back to top

1. Brantford, ON, Canada
2. Bell Sympatico DSL
3. Couldn't get the link mentioned on the troubleshooting sticky note to function.
4. Bell Sympatico 2 Wire HG-G
5. Vonage V-Portal
6. Dsl -> 2 Wire-> V Portal into 2 Wire via ethernet connection
7. Caller ID issues after using Vonage's #5 (Busy Call Return).

Hi All;

Around 4:00 pm on the 4th I placed a call to a number that was busy, I used the Busy Call Return #5 feature to let me know when the line was free. Ever since all of our incoming phone calls are displaying our home phone number. We are getting the correct name info. It's the incoming phone number that is wrong.

Thanks,

Aaron
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Oct 07, 2009 3:20 pm    Post subject: Reply with quote Back to top

It is coincidental. Return call only sets the Telephone adapter in a mode that will generate a new Invite out the the busy number every 60 seconds for a 30 minute time frame. It has nothing to do with any caller ID feature.

2 things to look at:

1) Is the caller ID displaying your own number on incoming calls on a telephone or on the V-Portal LCD screen or both?

2) If you check the call log in your Vonage web account, does it show the correct number of the calling party?

I am pretty sure that both the V-Portal and your web account will be displaying the correct calling number and if your issue exists, it is somehow related to an issue with the telephone or caller ID box that is displaying the wrong information.
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uncleeeyo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 18, 2007
Posts: 14

PostPosted: Thu Oct 08, 2009 10:00 am    Post subject: Reply with quote Back to top

You are correct VonTechMgr the caller ID is working fine on the V-Portal and the online web account information.

Our cordless phone is a V-Tech DS6111 w/ DECT 6.0. So does that mean we just ignore the phone display and work of the V-Portal then?

It seems really strange that everything was working ok until that afternoon.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Oct 08, 2009 10:21 am    Post subject: Reply with quote Back to top

Try pulling the battery fro the handset, removing the power cord from the base unit. I honestly don't even see how your phone could possibly be showing the incoming call with your own number but with the name of the caller. Unless the phone itself has some sort of hidden feature or defect where #5 actually manipulates the caller ID to your own number, there really is no explanation. A reset of the handset / base unit would be the only way to correct it.
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uncleeeyo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 18, 2007
Posts: 14

PostPosted: Thu Oct 08, 2009 3:48 pm    Post subject: Reply with quote Back to top

I'll give it a try and let you know...
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uncleeeyo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 18, 2007
Posts: 14

PostPosted: Sat Oct 10, 2009 9:00 am    Post subject: Reply with quote Back to top

VonTechMgr, that did the trick. It's been working fine since...

Thanks for the suggestions....
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