I am a long time customer. Have been with you since your company started. I have been frustrated for some time with some of your rules. The lack of sip information is one of my biggest gripes, and I know I am not alone on that. I still stayed with Vonage because the service for the most part I was pleased with. So many of us have waited so long for an iphone app to come out only to find out that you don't allow existing customers to use their account with the application. That is really a slap in the face of all the customers who have monthly plans and have been with you for years. Please read the feedback for the app and you will see that people are really unhappy. I am telling you this because I like your company and would like to stay a customer, but if things don't change then I will be forced to switch carriers and I know a lot of other people that will as well. Vonage started as a company that was full of innovation, lately they have been the old fashioned laggard that is behind the times. There are a lot of choices out there for Voip service, I for one would like to keep mine Vonage.
I am not really sure who your writing to. This forum is not part of Vonage. It is an open community of Vonage users trying to help others out but is not sponsered by Vonage at all.
Just read the top of any page on this forum.
Vonage® Voip Forum - Vonage News, Reviews And Discussion This Site is exclusively owned & operated by 4Sight Media LLC & is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage. For official information on Vonage Services please proceed to the Vonage website at: www.vonage.com
As for your concern, as of right now, the Vonage mobile app is being treated as a separate entity. It is in no relation to a Vonage account or some sort of feature that is part of the Vonage home service. It would be in comparison to Verizon and Verizon Wireless. Not related.
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