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PostPosted: Mon Oct 05, 2009 11:13 am    Post subject: D-LINK DGL-4500 Firmware Problems - Get it fixed now! Reply with quote Back to top

Just wanted to pass this on to people here.

If you are an owner of a D-link product with hardware/firmware problems that are still unresolved despite all your efforts to have them resolve them or if you have recently upgraded your firmware only to have your router become useless or not perform as advertised. Immediately follow the instructions below and wait for more details on a website that is being developed now to assist you with these problems.

In the meantime...you need to do the following immediately.

1). File a complaint with the Better Business Bureau at www.bbb.org (this will get an immediate response from Dlink and replacement of your router - at least for now)

2). File a complaint with the California Department of Consumer Affairs at http://www.dca.ca.gov/online_services/complaints/consumer_complaint.shtml

3). File a complaint with YOUR state's consumer affairs.

4.) File a complaint with the Federal Trade Commission at https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

5.) File a complaint with Rippoffreport.com at http://www.ripoffreport.com/login.asp

You may use the complaint text for each one (that way it saves you loads of time). Also save your paperwork and all emails, conversations, phone records...everything! Do NOT dispose of, sell, trade or otherwise let the hardware go as this may become valuable evidence for authorities.

Your warranty status does NOT matter. Facts are if the firmware update that D-Link provided caused the damage they are liable to fix and/or repair the damage in a reasonable period of time.
More on the self help website will be announced shortly. In the meantime you need to immediately file the complaints above and SAVE EVERYTHING!

More announcements will be posted shortly with information on a self-help website designed to assist all D-Link product owners who have been affected by D-Link's faulty product updates.

Also beware!! D-link is banning anyone critical of D-link in their forums or anyone who tries to pin them down. You probably wanna check out the following two threads as well.

http://www.ispgeeks.com/wild/modules.php?name=Forums&file=viewtopic&t=2888&highlight=dlink

http://www.dslreports.com/forum/r22572439-DLink-Banning-Users-and-Deleting-Posts-Critical-Of-DLink

Good luck!
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