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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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jtb
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Joined: Oct 02, 2009
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PostPosted: Thu Oct 01, 2009 11:59 pm    Post subject: Vonage gave my phone number to another customer Reply with quote Back to top

I used to be a Vonage customer. I ported my number to AT&T because we have a new security system that requires a POTS line.

After having our number over on AT&T for a time, we started getting phone calls from all over the country at all times of the day and night. Each call was a variation on the same theme, "This number called my house..." The caller would then proceed to rattle off my phone number verbatim even though we had never called.

What I've been able to piece together is that Vonage assigned our number to a new customer on the Vonage network. Vonage "disconnected" our number instead of porting the number in their database. (I had AT&T do the port)

So, when this Vonage customer cals out, people see our number and he's none the wiser. When non-Vonage lines call the number back - they don't get the Vonage customer. They get us.

Vonage customer service has been absolutely no help. One girl there explained to me that it's perfectly acceptable for two separate households to have the same telephone number; since one is on AT&T (us) and another is on Vonage. Go figure.

Any ideas? I've resolved myself to either changing our phone number - a major hassle - or suing Vonage.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Oct 02, 2009 5:47 am    Post subject: Reply with quote Back to top

Vonage is not a LEC. When a number ports out from Vonage, it does not port out from Vonage at all. You request a number to be ported to AT&T. AT&T has to perform an NPAC lookup on the number to see who the current provider is so that they can submit the LOA and purchase order to. This would not be Vonage. It would be whichever Vonage partner carrier has your number. When the port is complete, if Vonage's carrier does not notify Vonage a number was ported out that was assigned to them, it remains in Vonage's inventory to be recycled.

This can be fixed. And would obviously need to be since the person who has your number cannot receive calls from non Vonage callers. Calers not using Vonage will reach you while Vonage callers will reach them. Obviously this person should be reporting they cannot receive calls. The number would have to be changed and then removed from Vonage inventory.

Please PM me your number.
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jtb
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Joined: Oct 02, 2009
Posts: 3

PostPosted: Fri Oct 02, 2009 10:29 am    Post subject: Reply with quote Back to top

PM sent - thanks for the detailed reply...didn't know these things.
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jtb
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Joined: Oct 02, 2009
Posts: 3

PostPosted: Fri Oct 02, 2009 12:11 pm    Post subject: Vonage fixed it! Reply with quote Back to top

Problem solved. Boy, that was fast!

I heard back from VonTechMgr and it would appear as if the issue has been remedied! Thank you so much!
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ruff202
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Joined: Oct 08, 2009
Posts: 2

PostPosted: Thu Oct 08, 2009 6:41 pm    Post subject: Vonage users can't reach my number Reply with quote Back to top

I am having a similar issue. I recently ported my number out and current Vonage users get a number not in service message when they call my number. I PMed my number to you . Could you please fix this.

Thanks
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ruff202
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Posts: 2

PostPosted: Thu Oct 08, 2009 7:06 pm    Post subject: Reply with quote Back to top

Solved. Thanks a lot.
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