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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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twofingarz
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Joined: Oct 01, 2009
Posts: 2

PostPosted: Thu Oct 01, 2009 1:49 pm    Post subject: Vonage Sip Trunking Reply with quote Back to top

I was wondering if the only way to use a sip trunk with Vonage was by buying the softphone and if so if you buy the softphone and get the credentials can you use them with all your Vonage numbers
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Oct 01, 2009 6:05 pm    Post subject: Reply with quote Back to top

The softphone line is the only way to do a SIP trunking method with Vonage where you could use your own equipment. Since the SIP password provided to you is for the softphone line, you could NOT use this SIP trunking method since a SIP password is unique for each individual phone number. The SIP password is only released to the customer for softphone lines and nothing else. To place multiple numbers onto an IP PBX or a 3rd party hard or soft client, you would need multiple softphone lines.

Please note that softphone lines are additional to a standard rate plan and cost $9.99 a month each for 500 outgoing minutes. Incoming minutes are free and anything past the 500 minutes is 3.9 cents a minute unless you call international and directory assistance which is billed at their rate per minute.

Also keep in mind that using an IP PBX or 3rd party hard or soft client is not supported by Vonage. This means you are fully responsible for the installation, set up, provisioning, and technical support. Vonage will not be able to assist you with any technical problem that may exist while using a non Vonage supplied SIP client.
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twofingarz
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Posts: 2

PostPosted: Fri Oct 02, 2009 1:25 am    Post subject: Reply with quote Back to top

Can you port numbers to the softphones
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VonTechMgr
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Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Oct 02, 2009 5:41 am    Post subject: Reply with quote Back to top

A number cannot be ported in as a softphone line. What would need to be done is you would have to port your number in on the primary line on your account or add a second line and perform the port on one of these lines. If you do it on the primary line, once the port completes, the number would need to be changed. Once the number is changed, you can add a softphone line to the account. At that point you can have the ported in number swapped with the softphone line.

Basically you can only perform ports on a regular voice line so this method just provides you a way to get the number to Vonage. Once Vonage has the number, it can be made into any type of number Vonage offers. This requires an escalation as a number swap on a softphone line cannot be performed by technical support.
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