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twofingarz
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PostPosted: Thu Oct 01, 2009 1:49 pm    Post subject: Vonage Sip Trunking Reply with quote Back to top

I was wondering if the only way to use a sip trunk with Vonage was by buying the softphone and if so if you buy the softphone and get the credentials can you use them with all your Vonage numbers
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VonTechMgr
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PostPosted: Thu Oct 01, 2009 6:05 pm    Post subject: Reply with quote Back to top

The softphone line is the only way to do a SIP trunking method with Vonage where you could use your own equipment. Since the SIP password provided to you is for the softphone line, you could NOT use this SIP trunking method since a SIP password is unique for each individual phone number. The SIP password is only released to the customer for softphone lines and nothing else. To place multiple numbers onto an IP PBX or a 3rd party hard or soft client, you would need multiple softphone lines.

Please note that softphone lines are additional to a standard rate plan and cost $9.99 a month each for 500 outgoing minutes. Incoming minutes are free and anything past the 500 minutes is 3.9 cents a minute unless you call international and directory assistance which is billed at their rate per minute.

Also keep in mind that using an IP PBX or 3rd party hard or soft client is not supported by Vonage. This means you are fully responsible for the installation, set up, provisioning, and technical support. Vonage will not be able to assist you with any technical problem that may exist while using a non Vonage supplied SIP client.
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twofingarz
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PostPosted: Fri Oct 02, 2009 1:25 am    Post subject: Reply with quote Back to top

Can you port numbers to the softphones
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VonTechMgr
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PostPosted: Fri Oct 02, 2009 5:41 am    Post subject: Reply with quote Back to top

A number cannot be ported in as a softphone line. What would need to be done is you would have to port your number in on the primary line on your account or add a second line and perform the port on one of these lines. If you do it on the primary line, once the port completes, the number would need to be changed. Once the number is changed, you can add a softphone line to the account. At that point you can have the ported in number swapped with the softphone line.

Basically you can only perform ports on a regular voice line so this method just provides you a way to get the number to Vonage. Once Vonage has the number, it can be made into any type of number Vonage offers. This requires an escalation as a number swap on a softphone line cannot be performed by technical support.
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