Am curious if anyone uses international numbers in the Contact Center and is able to dial out successfully? I tried using both 00-country code-number as well as just country code-number, but was unsuccessful. I wish this can be done so I don't have to remember the long international numbers!
The issue with dialing international numbers via Contact Center was suppose to have been corrected by using a speed dial number for international contacts. Have you tried associating a speed dial number for your international contacts?
Yes, that is what I have been trying to do, and it didn't seem to work. Got invalid number message for all combinations I could think of, e.g. India (country code 91) - 011-91-xx, 001-91-xx, 91-xx (using speed dials). Have you been able to dial using this?
I just created a temporary contact (Holiday Inn in Madrid Spain) and associated a three digit speed dial number and it worked perfectly with crystal clear reception. I entered the number for Holiday Inn in Madrid Spain into Contact Center as follows: 01134914568000. If you have entered your international numbers into the Contact Center with dashes, try removing the dashes.
Thanks for your help! Yes it worked. Actually, I was connecting through another ATA to the vonage one, and for some reason the way it passes the # at the end of the speed dial was creating the problem. I changed the dial plan in other ATA to remove the # and it works fine now.
Of course, if I use just the vonage ATA, then the # works fine.
I wonder why Vonage is not taking this out of beta and making available more easily to all - its a mighty useful feature, esp for international calls!
Although any Vonage customer can use Contact Center, it hasn't been officially released from beta because there are still some issues related with the software. I for one still have problems using the Click-2-Call feature...sometimes it works sometimes it doesn't.
Glad to hear you got the international calling feature to work with the speed dial solution.
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