Frequent DSL disconnects only when Vonage box connected

Posts: 3 · New Forum Member Joined: Sep 27, 2009 Posts: 3

I did notice a similar thread topic, but this occurs whenever the Vonage box is plugged into the network, not when it is being used to make calls.

I just signed up last week and got my box on Tuesday. I am running DSL only (no land line) on BellSouth DSL (well AT&T now since the buyout). If I can not resolve this issue, then the box goes back before my 30 days and I'll find another Voip solution.

My home network consists of a Westel B90 DSL modem, a Linksys Network Hub NH1005, and 2 PCs running Ubuntu Linux.

I have tried setting up the system as Modem -> Vonage -> Hub -> PCs but I got no internet connectivity thru the hub when doing so.

I've had it setup as Modem -> Hub -> Vonage & 2 PCs to hub and get connectivity, but also random disconnects.
Also tried Modem -> Hub -> 1PC & Vonage -> 1PC which was stable for about 16 hours before the problem came back. This method at least let me admin the Vonage box.

I had turned off the firewall and other some other settings of the Vonage box in an effort to troubleshoot this problem, and thought I had it fixed last night before the disconnects came back. Removing the Vonage box from the network resolved the disconnect issue completely, but then of course there is not Vonage service.

I do not need any of the additional features of the Vonage box other than for it to make phone calls and not disconnect my DSL so my ideal configuration would be to hang the box off the hub with the minimum configuration so it does not disconnect my DSL. I can only assume that the Vonage box is somehow conflicting with something in the DSL modem that is causing this issue.

Oh, almost forgot to mention, the Vonage box is a reconditioned (free) VDV21RB - VD

PPPoE is not enabled on the Vonage box nor required for connectivity.

Here are some log files from my DSL modem in the hopes they will shed some light on the issue:

Thanks for any assistance you can provide.
eb

All Entries

CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Network
Time since last boot.... 0 days, 9 hrs: 38 mins: 36 secs

Time last modem selftest.. TUE SEP 09 22:56:26 2008
Time last modem result.... PASS

EVENTS
**********************************************************************
Events are listed starting from the most recent. **********************************************************************

SUN SEP 27 02:09:14 2009 Setting System clock to Network time SUN SEP 27 02:09:14 2009

SUN SEP 27 02:09:09 2009 PPP CONNECTED on VPI 8 VCI 35

SUN SEP 27 02:09:08 2009 Connecting session(0): My Connection due to AlwaysOn

SUN SEP 27 02:06:25 2009 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

SUN SEP 27 02:06:25 2009 Disconnecting session(0): My Connection due to dsl Restart

SUN SEP 27 02:06:18 2009 US Atten: not defined DS Atten: 20.5

SUN SEP 27 02:06:18 2009 US Margin: not defined DS Margin: 16.0

SUN SEP 27 02:06:18 2009 US Tx Power: not defined DS Tx Power: not defined

SUN SEP 27 02:06:18 2009 US DSL Rate: 512 kbits/sec DS DSL Rate: 7616 kbits/sec

SUN SEP 27 02:06:18 2009 WanMgr reports DSL is UP

SUN SEP 27 02:05:52 2009 WanMgr reports DSL is Down

SUN SEP 27 02:05:45 2009 Wan Manager: Tranceiver is being reset

SUN SEP 27 02:04:22 2009 Setting System clock to Network time SUN SEP 27 02:04:21 2009

SUN SEP 27 02:04:17 2009 PPP CONNECTED on VPI 8 VCI 35

SUN SEP 27 02:04:17 2009 Connecting session(0): My Connection due to dsl Restart

SUN SEP 27 02:04:03 2009 US Atten: not defined DS Atten: 20.5

SUN SEP 27 02:04:03 2009 US Margin: not defined DS Margin: 6.0

SUN SEP 27 02:04:03 2009 US Tx Power: not defined DS Tx Power: not defined

SUN SEP 27 02:04:03 2009 US DSL Rate: 512 kbits/sec DS DSL Rate: 7456 kbits/sec

SUN SEP 27 02:04:03 2009 WanMgr reports DSL is UP

SUN SEP 27 02:03:30 2009 WanMgr reports DSL is Down

SUN SEP 27 02:03:24 2009 Wan Manager: Tranceiver is being reset

SUN SEP 27 02:03:17 2009 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)

SUN SEP 27 02:03:12 2009 LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)

SUN SEP 27 02:03:09 2009 PPP DISCONNECTED on VPI 8 VCI 35 : PPP commanded down

SUN SEP 27 02:03:09 2009 Disconnecting session(0): My Connection due to dsl Restart

SUN SEP 27 02:03:01 2009 US Atten: not defined DS Atten: 20.5

SUN SEP 27 02:03:01 2009 US Margin: not defined DS Margin: 12.0

SUN SEP 27 02:03:01 2009 US Tx Power: not defined DS Tx Power: not defined

SUN SEP 27 02:03:01 2009 US DSL Rate: 512 kbits/sec DS DSL Rate: 7616 kbits/sec

SUN SEP 27 02:03:01 2009 WanMgr reports DSL is UP

SUN SEP 27 02:02:29 2009 WanMgr reports DSL is Down

SUN SEP 27 01:50:40 2009 DNS: Unknown host: '130.221.249.209.sbl.spamhaus.org'

Posts: 3 · New Forum Member Joined: Sep 27, 2009 Posts: 3

Just another snip from the logs with some other error messages:

SUN SEP 27 02:24:01 2009 PPP CONNECTED on VPI 8 VCI 35

SUN SEP 27 02:23:54 2009 Connecting session(0): My Connection due to dsl Restart

SUN SEP 27 02:23:40 2009 US Atten: not defined DS Atten: 20.5

SUN SEP 27 02:23:40 2009 US Margin: not defined DS Margin: 14.0

SUN SEP 27 02:23:40 2009 US Tx Power: not defined DS Tx Power: not defined

SUN SEP 27 02:23:40 2009 US DSL Rate: 512 kbits/sec DS DSL Rate: 7616 kbits/sec

SUN SEP 27 02:23:40 2009 WanMgr reports DSL is UP

SUN SEP 27 02:23:36 2009 PPP CONNECTION ERROR on VPI 8 VCI 35 : Could not establish Link

SUN SEP 27 02:23:35 2009 PPP DISCONNECTED on VPI 8 VCI 35 : PPP link layer failure

SUN SEP 27 02:22:59 2009 WanMgr reports DSL is Down

SUN SEP 27 02:22:53 2009 Wan Manager: Tranceiver is being reset

Posts: 352 · Posted: Sun Sep 27, 2009 9:36 am Post subject:

Is your Vonage device hooked to the home phone wiring?
If it is, try hooking a phone direct to the device.
With DSL on your home wiring, the Vonage device needs to be hooked differently if hooked to the home wiring.

Posts: 3 · New Forum Member Joined: Sep 27, 2009 Posts: 3

The phone out goes directly to my cordless phone base station. It does not touch any house phone wires.

Last night I left the Vonage box unplugged for about 6 hours of streaming video service without and had no disconnects, then plugged it back in before passing out. The major headache of these disconnects is having to restart whatever show I was watching when my modem resets.

Seeking Coffee,
eb