Will AT&T disconnect DSL if Vonage takes phone number?

Posts: 2 · New Forum Member Joined: Sep 25, 2009 Posts: 2

I'm a new guy. I apologize for posting a question if it's already been posted. The search functionality leaves a bit to be desired.

I have a copper phone/DSL line that I'd like to port to Vonage. I'm worried that during the number porting process, my DSL will be disconnected too. Will AT&T disconnect my DSL if this happens?

Does anyone have knowledge and/or first hand experience on this?

Posts: 339 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 339

AT&T is not supposed to. That said, sometimes it does happen. Your best bet is to contact AT&T and have your DSL connection converted to dry loop first before you start the porting process.

Posts: 2 · New Forum Member Joined: Sep 25, 2009 Posts: 2

Thanks trekologer, very good input... Anyone else with experience?

Posts: 1 · New Forum Member Joined: Oct 03, 2009 Posts: 1

Just happend to my mil. I believe your service is under one "umbrella" which means if you cancel everything is gone. Like the previous poster said, though, you can request dsl -only (dry loop, naked dsl Surprised

whatever you want to call it) and then you will keep the dsl. It won't be automatic however.

Posts: 4 · New Forum Member Joined: Oct 06, 2009 Posts: 4

Just did this for a customer...the DSL MUST be gone 1st before Vonage can port the number....If you want the DSL to stay, you will have to disconnect it and then put in a dry loop DSL....Otherwise, Vonage cannot port from an active DSL line...sorry.

Dr Touchtone (but they wouldnt let me put that in so I had to settle for the shorter Dr DTMF)