2 Questions

Posts: 7 · Posted: Thu Jan 20, 2005 5:56 pm Post subject: 2 Questions

1) when trying to sign up, i get the following no matter which area code / area i pick. It worked a couple times before but now it doesn't work, it gives me this:

Error

We're sorry. An unexpected error has occurred during the subscribe process. The problem may lie in the information you are submitting. Please click the "back" button on your web browser, double check the information you entered, and re-submit. If the problem persists, please call customer care at 1-VONAGE-HELP (1-866-243-4357). A friendly customer service associate will be happy to complete your order.

2) Can i run a dialup server on Vonage using a fax line? IE, will the quality be good enough?

Posts: 3198 · Posted: Thu Jan 20, 2005 6:01 pm Post subject:

no idea why you're getting the error. you can post the info here if you want, maybe someone will see an error with it. otherwise I'd keep trying or just call.
a dialup server? interesting question, I've never seen that addressed. ever thought about getting a website instead? ;)

Posts: 7 · Posted: Thu Jan 20, 2005 7:20 pm Post subject:

i run my own webhosting company Razz

The dialin server is just for me to dial into my network when i am away from home. It would be a better solution than my current one, dial into localnet and vpn into my network.

The info is Regular Unlimited $24.95, new Vonage number, New York, 518, Glens Falls.

Posts: 3198 · Posted: Thu Jan 20, 2005 7:59 pm Post subject:

only thing I can think of is if that area code is out of stock (which it is for parts of 518 apparently) and they just haven't updated the glens falls entry yet...?
either way, a call is probably your best bet.

Posts: 7 · Posted: Thu Jan 20, 2005 8:54 pm Post subject:

it works sometimes and other times it doesnt.

Mass/708/Waburn gives the same error
Wisconson/718/Pere gives:Problem with your submission

We're sorry. We have experienced a problem processing your request. If you are submitting an order, you may have clicked the submit button twice. You may have also accidentally cancelled the subscription process which could cause this error. To check the status of your order, you may login to your web account. To go back to subscribe click here. If you need assistance or have any questions please contact customer care.

Posts: 227 · Vonage Forum Master Joined: Dec 10, 2004 Posts: 227

Not to be a smartass, but do what it says, contact customer care.

Posts: 7 · Posted: Fri Jan 21, 2005 5:20 pm Post subject:

well then i can't use my free 2nd month link from this site..... why does it only work online sometimes i my question.

Posts: 3198 · Posted: Fri Jan 21, 2005 6:39 pm Post subject:

unforunately no one here can answer that. what you can probably do is look at the link from the free month coupon and get the referral id off of it and see if you can use it when you call. (I believe the link includes a referral id, but I'm on a cell phone and can't verify that. if not, I'm sure dan can provide it. or I'll give you mine Wink

just kidding)