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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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rogerthat
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PostPosted: Tue Sep 01, 2009 11:01 am    Post subject: Moving from Vonage Canada to Vonage US Reply with quote Back to top

I am a Vonage canada customer and would like to migrate to the Vonage US plan (24.99$) plan as it allows international calling.
Does anyone have any tips on how I can get this done?
I called up Vonage Canada and they were clueless.
I'd like to keep my Canadian number.

Personally, it seems a bit silly to me to not allow me to migrate to a higher paying plan within the same company.

Anyone have any tips?
thx
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orient_guy
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PostPosted: Tue Sep 01, 2009 12:43 pm    Post subject: Reply with quote Back to top

World plan is not offerred in Vonage Canada. If you need the plan, you need to get a US account. You must have a US credit/debit card. Regarding your Canadian number, you can keep it as a virtual number which will be linked to a US number. Your friends can still call you on the Canadian number but when you call out, they will see your US number in caller ID.
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rogerthat
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PostPosted: Tue Sep 01, 2009 2:48 pm    Post subject: Reply with quote Back to top

thanks.
Will I have to pay for this virtual number or can I just ask Vonage to fwd to this number?
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orient_guy
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PostPosted: Tue Sep 01, 2009 4:38 pm    Post subject: Reply with quote Back to top

Canadian Virtual number will be charged separately at $4.99
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roscopco
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PostPosted: Wed Sep 02, 2009 12:10 pm    Post subject: Reply with quote Back to top

Not sure how you figure it is a higher paying plan. The CDN unlimited is $39.99 and the U.S is $24.99

Like stated you can't have a U.S account living in Canada unless you have a U.S Credit card

Vonage Canada has dropped the ball on many features that Vonage U.S has. Vonage Canada doesn't even mention all the beta stuff that is available.
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rogerthat
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PostPosted: Thu Sep 03, 2009 1:23 pm    Post subject: Reply with quote Back to top

Well, I am on the 19.99$ plan and hence moving to a higher plan.
Yes, its frustrating. I noticed on Vonage US that the softphone is free for existing users.
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roscopco
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PostPosted: Thu Sep 03, 2009 1:58 pm    Post subject: Reply with quote Back to top

Oh, you are not on the unlimited plan then. I am paying $24.99 for the unlimited plan, asked for a special price and I got it.

YOu can have Vonage Talk for free www.alpha.vonage.com
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rogerthat
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PostPosted: Thu Sep 03, 2009 3:16 pm    Post subject: Reply with quote Back to top

so what is your suggestion?
I basically want to move my plan to the American one? Is that possible?
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