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On Feb 09, 2012 at 17:25:55

Ikeman Posted:
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On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
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On Feb 02, 2012 at 00:13:30

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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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rogerthat
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Joined: Sep 01, 2009
Posts: 4

PostPosted: Tue Sep 01, 2009 11:01 am    Post subject: Moving from Vonage Canada to Vonage US Reply with quote Back to top

I am a Vonage canada customer and would like to migrate to the Vonage US plan (24.99$) plan as it allows international calling.
Does anyone have any tips on how I can get this done?
I called up Vonage Canada and they were clueless.
I'd like to keep my Canadian number.

Personally, it seems a bit silly to me to not allow me to migrate to a higher paying plan within the same company.

Anyone have any tips?
thx
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orient_guy
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Joined: May 27, 2007
Posts: 35

PostPosted: Tue Sep 01, 2009 12:43 pm    Post subject: Reply with quote Back to top

World plan is not offerred in Vonage Canada. If you need the plan, you need to get a US account. You must have a US credit/debit card. Regarding your Canadian number, you can keep it as a virtual number which will be linked to a US number. Your friends can still call you on the Canadian number but when you call out, they will see your US number in caller ID.
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rogerthat
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Joined: Sep 01, 2009
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PostPosted: Tue Sep 01, 2009 2:48 pm    Post subject: Reply with quote Back to top

thanks.
Will I have to pay for this virtual number or can I just ask Vonage to fwd to this number?
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orient_guy
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Posts: 35

PostPosted: Tue Sep 01, 2009 4:38 pm    Post subject: Reply with quote Back to top

Canadian Virtual number will be charged separately at $4.99
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roscopco
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Joined: Nov 08, 2006
Posts: 1327

PostPosted: Wed Sep 02, 2009 12:10 pm    Post subject: Reply with quote Back to top

Not sure how you figure it is a higher paying plan. The CDN unlimited is $39.99 and the U.S is $24.99

Like stated you can't have a U.S account living in Canada unless you have a U.S Credit card

Vonage Canada has dropped the ball on many features that Vonage U.S has. Vonage Canada doesn't even mention all the beta stuff that is available.
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rogerthat
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Joined: Sep 01, 2009
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PostPosted: Thu Sep 03, 2009 1:23 pm    Post subject: Reply with quote Back to top

Well, I am on the 19.99$ plan and hence moving to a higher plan.
Yes, its frustrating. I noticed on Vonage US that the softphone is free for existing users.
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roscopco
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Joined: Nov 08, 2006
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PostPosted: Thu Sep 03, 2009 1:58 pm    Post subject: Reply with quote Back to top

Oh, you are not on the unlimited plan then. I am paying $24.99 for the unlimited plan, asked for a special price and I got it.

YOu can have Vonage Talk for free www.alpha.vonage.com
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rogerthat
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PostPosted: Thu Sep 03, 2009 3:16 pm    Post subject: Reply with quote Back to top

so what is your suggestion?
I basically want to move my plan to the American one? Is that possible?
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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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