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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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MaineMike
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Joined: Nov 04, 2006
Posts: 11

PostPosted: Mon Aug 31, 2009 11:41 am    Post subject: Linksys PAP2 Password Reply with quote Back to top

I just cancelled my Vonage service because I want a service provider that supports BYOD on the primary number. I have two Linksys PAP2 ATAs and thought it was worth a try calling Vonage to see if they would give me the password so I could use them for something else.

They told me that the web interface is enabled by default and that the user ID and password are both "admin". I don't think either of those things are true. I had to use the "73738" reset command to reset the device to enable the web interface and then using "admin" as the user ID and "admin" as the password did not work to let into the device. Am I missing something or are the Vonage Tech Support people just giving me the wrong information? I called twice and spoke to two different people and they told me the same thing.

I have seen postings on other forums describing complicated procedures to unlock the device. I have used these devices for over three years and my firmware is at the latest level, so I don't think those procedures will work for me. I expected the Vonage Tech Support people to refuse to give me the password, not lie to me about the password.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Aug 31, 2009 12:05 pm    Post subject: Reply with quote Back to top

Hot to configure Linksys ATA
According to what I read, there is no default password when the PAP2 is reset.
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MaineMike
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 04, 2006
Posts: 11

PostPosted: Mon Aug 31, 2009 12:48 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Hot to configure Linksys ATA
According to what I read, there is no default password when the PAP2 is reset.


Thanks, but that information is only true with the Linksys firmware. Vonage updates the PAP2 firmwire with a version that uses special procedures to prevent users from accessing the admin functions.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Aug 31, 2009 4:27 pm    Post subject: Reply with quote Back to top

I found this site

http://www.unlockmypap2.com/
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Aug 31, 2009 6:34 pm    Post subject: Reply with quote Back to top

1) You weren't lied to exactly. The basic level tier 2 support staff most likely does not understand which password you were looking for. You need the unique Admin password that is provisioned to your device, not a generic Admin Admin type username / password combo.

2) If they knew what you were looking for, they most likely would not know where to find it.

3) Just about all calls are monitored for QA and if someone did know where to find the password and released it to you, they would most likely be fired by the end of the day.
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MaineMike
Vonage Forum Associate
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Joined: Nov 04, 2006
Posts: 11

PostPosted: Mon Aug 31, 2009 7:36 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
You need the unique Admin password that is provisioned to your device, not a generic Admin Admin type username / password combo.


I can't find a place where admin/admin does anything on a PAP2, so I feel that it is misleading to tell a customer to use that combination. If that combination did something (such as allowing access to a limited set of functions), then that would make sense. I just don't understand why Vonage instructs their tech support people to convey clearly wrong information to their customers.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Mon Aug 31, 2009 8:12 pm    Post subject: Reply with quote Back to top

The PAP2 does not have a standard user web interface such as that as a router so that is why I said it does not use a generic username / password combo such as Admin / Admin. Once it is unlocked, it would have a Sipura type web interface just as if it was not a Vonage branded unit.

However, since the device is locked through the Vonage provisioning service, it has a unique password to your device. Tier 2 techs do not know this. It is above their understanding and comprehension. So what they are telling you to do is not anything Vonage has trained them to do or say. They are just assuming it is like a standard Linksys product which it is not.
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