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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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axgupta1
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Joined: Aug 30, 2009
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PostPosted: Sun Aug 30, 2009 8:55 am    Post subject: Calls cutting off after 5-7 minutes Reply with quote Back to top

I had my Vonage service activated 4 days ago. I had switched from Lingo to Vonage because of their World Calling plan. Ever since I switched to Vonage, I am having major problem. The calls are getting cut-off after 5-7 minutes no matter whether they are incoming or outgoing or made from mobile phone or land line or even from other Vonage subscribers. Whenever calls cut-ff there is a message in the LCD display:

Aug 30, 09:12:41 am Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Aug 30, 09:15:31 am Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Aug 30, 09:15:31 am Vonage Register Error[Code 005] Unplug power connector and plug it in again. Wait until you see the Phone 2 icon displayed.

Vonage technical support has not been able to help. All they keep asking me to do is do speed test, do ping test, do tracert test, restart my modem, restart the Vonage adapter...

If the problem is in my network/ISP/modem, how come Lingo was working fine till 5 days ago? Is Vonage equipment worse than Lingo's? Since my number has not yet been ported, I can still plug the Lingo adapter and it works fine, no matter how long the call is. The Vonage technical support keeps asking stupid questions like "is anyone downloading a movie while the call is going on?" They should know better that Voip adapters require only 90-100kbps bandwidth. On a 16 Mbps line, it really does not matter. Lingo works fine no matter what I am doing.

I have performed speed tests many times and they come out fine. I work with corporate networks so I know what I am talking about. I am on Comcast high speed network and the speed and availability of their network has never been a problem for me.

Does anyone know how to get the issue fixed?
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trekologer
Vonage Forum Evangelist
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Aug 30, 2009 9:23 am    Post subject: Reply with quote Back to top

It looks like the telephone adapter is detecting connectivity loss. Can you post your network setup and the other details in the sticky message "What to post when having technical trouble with Vonage...."?
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axgupta1
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Joined: Aug 30, 2009
Posts: 3

PostPosted: Sun Aug 30, 2009 12:41 pm    Post subject: Reply with quote Back to top

1. Mechanicsburg, PA
2. Comcast cable
3. Download 8374 kbps, upload 1309 kbps (measured on Vonage troubleshooting web site)
4. Motorola SB5100
5. Don't know the Vonage adapter make, it is V-portal with Orange display.
6. Modem---->Vonage Adapter-->PC
7. Dropped call
8. The last test does not run. I am assuming the link has to be copy/pasted into a browser. I always get a Java related error.

My point still remains. If I remove Vonage router and plug-in the Lingo router, it starts working, no problem. Why is Vonage equipment/network giving problems?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Aug 31, 2009 8:49 am    Post subject: Reply with quote Back to top

If you go into the V-Portal's setup page, check out Advanced Setup > QoS > Power User. What is the Upstream Bandwidth set to and what is the measured value?
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axgupta1
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PostPosted: Mon Aug 31, 2009 5:05 pm    Post subject: Reply with quote Back to top

Upstream bandwidth is set to Auto.
Measured Upstream Bandwidth 1519 Kbps

However, the "Enable Qos Priorities" box is unchecked so I am not sure if these settings are being actually used or not.

Thanks...
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Tue Sep 01, 2009 3:29 pm    Post subject: Reply with quote Back to top

As far as I know, the SB5100 has been discontinued by Motorola. It was a very popular modem with the Comcast service for a good while. I would suggest connecting a pc direct to the 5100 and login to view the log to check for errors and signal ratios. Having said this if you have not done so contact Comcast and have them run a check on your line as well as the modem itself.
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boynix
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Joined: Sep 02, 2009
Posts: 2

PostPosted: Wed Sep 02, 2009 6:21 pm    Post subject: you're not alone Reply with quote Back to top

I just switched from Packet8 to Vonage for the World plan..
Packet8 worked flawlessly - behind my Linksys WRT54GL router

My V-portal has been dropping calls after a few minutes..

Here is also my log

Sept 02 06:38:31 pm Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Sept 02 06:41:22 pm Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Sept 02 06:41:22 pm Vonage Register Error[Code 005] Unplug power connector and plug it in again. Wait until you see the Phone 2 icon displayed.

I have Comcast with 15mbps/8mbps up and I know it's not my connection or the bandwidth..

This is very disappointing..
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michael534
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Joined: Sep 13, 2009
Posts: 2

PostPosted: Mon Sep 14, 2009 1:49 am    Post subject: Reply with quote Back to top

I had exactly same problem with new telephone adapter I put in this week. Worked with very helpful support guy though and the problem is now fixed.

The adapter needs to get a firmware update and failed to get it even though I repowered the cable modem (Comcast), then the Vonage adapter. Here's how we fixed it. Start with everything off and disconnect the CATV cable from the cable modem (honestly I didn't believe this would matter either but it does). Now reconnect the CATV cable then power up the modem. When the modem has fully powered up and reset itself then turn on the telephone adapter. It goes through its full power up cycle then puts up a message saying downloading firmware update. This took about 3 - 5 mins, after which it reset itself again before going active.

Now everything is working really well. Had a 1.5 hour conversation US-UK yesterday. No interruptions
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boynix
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Joined: Sep 02, 2009
Posts: 2

PostPosted: Mon Sep 14, 2009 8:46 am    Post subject: Reply with quote Back to top

same thing.. i spoke to a support rep and she had no idea of a newer firmware. she kept saying she couldn't upgrade the firmware because it will cause issues and not all firmwares will be perfect..
i told her that i'll have to call back to work with someone who's willing to help and she then agreed to upgrade the firmware.

after the fw upgrade, problem looks like it went away..

frustrating but at least it's working for now..
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