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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » International Rates
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job
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Joined: Aug 27, 2009
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PostPosted: Thu Aug 27, 2009 5:41 pm    Post subject: 60 countries? Reply with quote Back to top

We have a foreign (Brazillian) exchange student living with us and she wishes to contact her parents back in Brazil.

Does Vonage cover Brazil as one of hte 60 countries that we can call on the basic $24.99 plan?

If not, how does one connect with a country not on the plan?

JOB
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Aug 27, 2009 6:25 pm    Post subject: Reply with quote Back to top

The 60 countries are free calling. Other countries are charged for.

Please note, some countries landlines are free, but cell phone companies in those countries charge the calling number for a cell call.

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dconnor
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PostPosted: Thu Aug 27, 2009 10:53 pm    Post subject: Reply with quote Back to top

Vonage World Calling:

Countries and territories included in Vonage World**

Andorra
Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Brunei *
Bulgaria
Canada *
Chile
China *
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Estonia
Finland
France
Georgia
Germany
Greece
Guadeloupe
Guam *
Hong Kong *
Hungary
Iceland
India *
Indonesia
Iraq
Ireland
Israel
Italy
Japan
Latvia
Luxembourg
Macau *
Malaysia *
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico *
Romania
Russia
Saipan *
San Marino *
Singapore *
Slovakia
Slovenia
South Africa
South Korea *
Spain
Sweden
Switzerland
Taiwan
Thailand *
Turkey
United Kingdom
United States *
U.S. Virgin Islands *
Venezuela
Vietnam *
Zambia



*Calls to cellular phones included

**All calls to landline phones included. Calls to cell phones may be included depending on destination. Subject to change. Excludes certain call types such as calls to non-geographic and premium numbers.

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Last edited by dconnor on Sun Oct 07, 2012 12:58 pm; edited 1 time in total
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mingthemerciful
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Joined: Mar 13, 2005
Posts: 41

PostPosted: Fri Aug 28, 2009 12:37 am    Post subject: Reply with quote Back to top

Do international calls actually work consistently these days?

I know in the past, they failed more often than they succeeded, and quality was veeeeeeery bad.

I recently tried calling the UK and it worked on the first try...so perhaps international calling has been upgraded?
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mach1mike
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Joined: Nov 11, 2008
Posts: 13

PostPosted: Fri Aug 28, 2009 10:38 am    Post subject: Reply with quote Back to top

Brazil is covered if you currently have Vonage you would have to call customer service and switch your plan to the Vonage world plan to avoid being charged under the basic residential plan. Also note that only landline phones are covered within brazil no cell phones. any questions pm me and i would send you info for my store and you can call and discuss anything.

Thanks.
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aboat2
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Posts: 50

PostPosted: Mon Aug 31, 2009 3:07 pm    Post subject: Reply with quote Back to top

mach1mike wrote:
... you would have to call customer service and switch your plan to the Vonage world plan to avoid being charged under the basic residential plan...

I'm interested in the Netherlands and Germany. I am presently on the $24.99 Premium Unlimited plan (and have been so for years and made free unlimitted calls to the UK for a while). But now I take it that I have to call and switch to the $24.99 world plan? That is a little confusing to me. I guess my current plan has been withdrawn?? but not automatically switched?? If I had paid a year in advance, would I have been screwed making the switch from one 24.99 plan to the other 24.99 plan mid year?
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orient_guy
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Joined: May 27, 2007
Posts: 35

PostPosted: Tue Sep 01, 2009 1:44 pm    Post subject: Reply with quote Back to top

Change from 24.99 monthly residential plan is not automatic. you need to call Vonage to make the switch. But if you had the annual residential premium unlimited, switch to world plan will be automatic and it will still be annual (well, the remaining months, that is)
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Ricky38
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PostPosted: Tue Oct 06, 2009 3:17 pm    Post subject: Reply with quote Back to top

When will they add Haiti in there?
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filmguy
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Joined: Feb 09, 2010
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PostPosted: Wed Feb 10, 2010 9:23 am    Post subject: Reply with quote Back to top

add a line send them the modem and call for the cost of a second line. If you talk alot its cheap
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frankieas
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Joined: Feb 10, 2010
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Location: Illinois, USA

PostPosted: Wed Feb 10, 2010 10:45 pm    Post subject: Re: 60 countries? Reply with quote Back to top

job wrote:
We have a foreign (Brazillian) exchange student living with us and she wishes to contact her parents back in Brazil.

Does Vonage cover Brazil as one of hte 60 countries that we can call on the basic $24.99 plan?

If not, how does one connect with a country not on the plan?

JOB


If Brazil isn't included on the 60 countries then maybe in the future it will be. If it is not on the plan I guess you can still call it by using the standard calling procedure.

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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