Vonage can't port -- any ideas why?

Posts: 1 · New Forum Member Joined: Aug 26, 2009 Posts: 1

We're looking to switch to Vonage. But, they are saying they can't port our number but don't have a reason why. The number was originally with Windstream and was ported to Time Warner phone service a year and a half ago. When I check on the Vonage site it says they can't port, but if I do the same check on the Verizon Wireless site they say they can. Why would one be able to and the other can't?

Posts: 292 · Posted: Wed Aug 26, 2009 11:47 am Post subject:

Not all companies can port from all areas.

from Vonage website wrote:

Vonage does not have a presence in all local calling areas throughout the U.S. and Canada, some customers may not be able to transfer their number to Vonage.

Posts: 172 · Posted: Wed Aug 26, 2009 3:39 pm Post subject:

Give them a call... if you've ported from your original provider to another they may be able to work with you. For example, my cell number was originally with Nextel but I've hopped from them to about every company under the sun in the last six or so years. They may be looking at your prefix and identifying the original company that "owned" the number and faulting you without knowing who truly "holds" your number now. Does that make sense? If not, I guess I need more coffee.