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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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djailer
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Joined: Aug 25, 2009
Posts: 2

PostPosted: Tue Aug 25, 2009 2:22 pm    Post subject: Dropping Calls - regularly - VDV21 Reply with quote Back to top

We are brand new to Vonage. Calls are dropping left and right. I suspect the default setup needs to be tweaked? I haven't called customer service yet since I assume I will be talking to a generic phone bank in India instead of a real Customer service person.

All of the calls we have made have been dropped after about 5 minutes. From what I can gather from surfing this forum I wonder if I may get better results by assigning a static IP. What do you think? Here is my data:


1) Tacoma, WA
2) Net-Venture - cable
3) up - 543 kbps /down - 8192 kbps
4) Toshiba PCX2600
5) VDV21
6) PCX2600 ->D-Link DI-524 -> VDV21 -> PC
7) dropping calls - lots
Cool Voip test -

Error...

load: class myspeed.class not found.
java.lang.ClassN


As you can see the Voip test doesn't even run for me. I also tried another web-based version and it wouldn't run either. It mentioned something about SIP, or that my ISP may be blocking something?

I went to myspeed.visualware.com and got the following data:

Download speed 1213 Kbps
Upload speed 759 Kbps
D/load QOS 48 %
U/load QOS 98 %
RTT 94 ms
Max Delay 188 ms
Avg Delay 10 ms
Max Bandwidth 10400 Kbps
Route Speed 5577 Kbps
Forced Idle 48 %
Route Conc 8.5

It also told me I had 2.7ms avg jitter (2.7 to server/5.8 from it) and an estimated MOS score of 3.8.

I am not sure I quite understand where the IP needs to be set if I did this. I can get to the DLink admin page, the Vonage WebUI, and know where to find the TCP/IP properties. Or would I do better by setting up my devices differently or even leave out the DLink? Sometimes the kids need to access the web so i'd rather keep it in the equation. Sometimes they do so wirelessly, sometimes wired.

Thanks

Doug
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Tue Aug 25, 2009 3:49 pm    Post subject: Reply with quote Back to top

Take it from someone who knows, first thing to do is to replace that cable modem you have with another. Preferrably a Motorola Surfboard model such as 5101,5120,....etc. After that if you are still experiencing issues then go to Cable modem>vportal>dlink, if that does not work for you then log into the "newer" cable modem (which you cannot do with the one you have I believe) and check the modem's logs for errors and signal levels. Contact your ISP for this as well. Good luck!

P.S. you said that your download speeds are suppose to be around 8mb however you indicated the test showed around 1.x mb? If this is true with the pc connected directly to the cable modem then contact the ISP and asked them to check your line and modem signal levels. (Also you indicated poor QOS numbers and latency)
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djailer
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New Forum Member


Joined: Aug 25, 2009
Posts: 2

PostPosted: Wed Aug 26, 2009 1:08 pm    Post subject: Follow Up Reply with quote Back to top

OK, before going out and getting a Surfboard, I reconfigured the devices per your recommendation. It seems to have helped already. Here are the new numbers;


Voip test statistics
--------------------
Jitter: you --> server: 2.6 ms
Jitter: server --> you: 5.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 1463248 bps
Upload speed: 770920 bps
Download quality of service: 97 %
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 72 ms
Average download pause: 8 ms
Minimum round trip time to server: 96 ms
Average round trip time to server: 98 ms
Estimated download bandwidth: 11200000bps
Route concurrency: 7.654205
Download TCP forced idle: 53 %
Maximum route speed: 5461248bps

These look like it may help my problem just by doing the rearranging. Time will tell, of course. Did anything improve obviously? I did the test several times and got similar results. Will getting the new modem help even more?

We pay for 10MB and if I use a server in Tacoma the test shows a little over 9. If I use one in Chicago it goes down to 3. I assume the servers I hit for that test are either far away or very busy. Same for MySpeed I guess.

I assume you have had substantial issues with the PCX2600? I tried to connect to it but the documentation indicates that only Comcast can do that. Go figure. Anyway, thanks for the help and suggestions.

Doug
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